Case Manager (2026-296-CC) Employment Type: Full Time.

Work Hours: 35 hours/week (Mon‑Fri, 9 am‑5 pm).

Program

Overview – Street to Home Housing Program, Supportive Housing – Community Care Unit In alignment with WoodGreen’s mission to promote wellness, reduce poverty, and build sustainable communities, this role delivers essential services that foster self‑sufficiency and housing stability. All work is carried out in accordance with WoodGreen’s policies, Ministry of Health standards, and all relevant provincial legislation to ensure the highest quality of care for our tenants. Reporting to the Supportive Housing Supervisor, the Case Manager provides specialized support to tenants within our Supportive Housing Programs who are living in bachelor‑style units.

These individuals often navigate prolonged mental health and addiction challenges or have experienced chronic homelessness. This position is vital to maintaining affordable and sustainable housing, with a primary focus on providing specialized interventions for hoarding and pest control management. Working as part of a multidisciplinary team of Client Support Workers and Case Managers, you will provide comprehensive clinical support, including client assessments, case planning, and crisis intervention.

You will act as a key liaison between our clients and the broader community by making referrals to appropriate resources and collaborating closely with healthcare providers and agency partners to ensure a holistic approach to client wellness.

Provide comprehensive case management services: assessment, personal goal setting through the development of Case Plans,



short/long‑term planning, informal counselling, follow‑up support, crisis intervention, service coordination, case conferencing, and referrals. Assist tenants with mental health issues by providing a variety of day‑to‑day physical, emotional, and social supports, life skills assistance, information, and resources. Identify and address mental health issues connecting them with primary care and other needed resources and support them to utilize informal and formal support networks appropriately.

Work closely with staff and clients on strategies that support clients with substance use and mental health issues to maintain their housing and advocate on behalf of clients when required. When required, accompany clients to off‑site medical appointments, and any other community‑based services and provide emotional and logistical support to clients during off‑site visits, ensuring they understand appointment details, advocate for their needs, and stay engaged throughout the process. Link clients to various community resources and facilitate appropriate referrals to other community support services when required.





Ensure the coordination of services and a “continuum of care.” Monitor the housing challenges and ability of each resident to adhere to the policies and protocols and develop a team strategy for intervention when problems occur in accordance with housing first and eviction prevention principles. Ensure that the anti‑racism objectives and community development principles of the organization are achieved in the program. Bachelor’s degree in Social Work or a related discipline. ~3+ years related experience in mental health and harm reduction, housing help, and working with those who have experienced homelessness. ~ Experience working effectively in a team in collaboration with other community professionals. ~ Proven ability in case management, informal counselling, and crisis intervention.

Additional Qualities

Solid housing help skills and ability to support individuals to incorporate a harm reduction strategy in obtaining and maintaining their housing. Able to work independently with minimal supervision. Demonstrated ability to develop, implement, and evaluate community needs and follow‑up programs.

Ability to work from a client‑centered approach. Excellent knowledge of community resources. Demonstrated ability to follow policies, procedures, and adhere to legislation. A thorough understanding of clinical practices and care models.

Applied computer skills (MS Word, Excel, and Internet). Ability to use case management software is an asset (Pirouette). Ability to work weekends, statutory holidays on an exceptional basis, where and if applicable.

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📌 Case Manager (2026-296-CC) (Toronto)
🏢 WoodGreen Community Services
📍 Toronto