Join RBC as a Case Manager in Toronto, responsible for liaison between our bank and External Complaint Bodies. Utilize your complaint management skills to ensure timely and effective resolutions. As a Case Manager, you will support the Client Complaints Appeal Office, managing day-to-day relations with External Complaint Bodies.

Your expertise in RBC’s products and services is key to validating complaint submissions and ensuring all necessary documentation is complete. You will also coordinate interviews and respond accurately to investigative queries to accelerate the resolution process. Key Responsibilities:

- Review ECB complaints to assess complexity levels
- Validate necessary consent before file sharing
- Assemble comprehensive RBC complaint files
- Represent CCAO during ECB Investigator interviews
- Respond promptly to investigative questions

Requirements:

- 10+ years experience with RBC products in Canada
- Strong conflict management and organizational skills
- Detail-oriented with explicit communication abilities
- Bilingual in English/French is an asset
- Experience in complaint management preferred

Bring your communication, organizational, and decision-making skills to RBC's team in Toronto.

📌 Case Manager at RBC Toronto
🏢 RBC
📍 Toronto