Canadian Mental Health Association Durham is an integrated community mental health and primary care hub that has been providing mental health services to Durham Region for over 60 years. During that time, it has evolved to provide a broad range of services to individuals and their families experiencing mental health challenges, from information and education to case management, psychosocial rehabilitation, housing and primary healthcare. These services are provided through inter-qualified teams focused on providing clinically based services that, in addition to dealing with client mental health issues, address social determinants of health using the recovery model.

Reporting to the HART Hub Lead, this position provides case management, advocacy and support services to mental health and addictions clients within the HART Hub of the Canadian Mental Health Association (CMHA) Durham. They will also play a role in working with clients and as a member of a multi-disciplinary team to identify and prioritize goals that foster recovery and Independence using a client-directed case management approach. This position will include some weekend shifts.

Participates as a member of a high performance, multi-service team supporting clients living and participating in programs for Addiction and Mental Health supports at the HH Provides service in an integrated shared care model within a team Processes client intakes and reviews assessment information by identifying goals and preparing individualized supportive client care plans that promote long- term stability and growth Ensures that clients understand CMHA Durham services and agree to the expectations related to Hart Hub services using appropriate service agreements Works with clients in one-on-one and/or group situations teaching life skills that promote sharing of responsibilities associated with reaching their goals related to living a healthier life through stabilization,



recovery and appropriate housing Provides case management services in a respectful individualized, supportive and flexible manner Supports and assists clients with developing their skills to live independently in the community and promotes safe and healthy living standards ensuring that client’s basic needs of food, clothing and shelter are met Supports clients to establish and foster peer supports and meaningful social connections Consults and collaborates with community resources and service providers ensuring clients obtain the most appropriate services and receive continuity in their care Documents client contacts, creates daily logs, summaries and completes reports in a timely manner, as outlined in the CMHA Durham policies and procedures Adhere to CMHA Durham client safety programs including program policies as well as infection control and prevention procedures. In partnership with clients, family members, and fellow staff, maintain open lines of communication to assist the organization in identifying and achieving quality outcomes for client safety. Participate in organizational quality improvement activities, e.g. accreditation projects, committee work, special events Participate in quality improvement activities at the team/program level Committed to self-care to maintain therapeutic competencies Risk Management: Minimizes risks adhering to CMHA Durham Policies and Procedures identifying, assessing,



evaluating and controlling risks ensuring well-being of employees and clients Post-secondary education in a related area of study (i.e. mental health, social sciences or human services) and a minimum of one-year related experience or equivalent combination of education and experience Sound knowledge of the Mental Health Act, Health Care Consent Act, social service benefits and related legislation in Ontario Ability to develop and maintain positive relationships with community partners and represent the agency in a professional Ability to acquire and utilize community resources effectively to meet client needs Works a variable work schedule, which may include evenings and weekends, as required Knowledge of MS Office 365 (Word, Excel, PowerPoint, Access and Outlook), as well as the internet Knowledge of Indigenous communities and cultural practices (preferred).

Intermediate fluency in French considered an asset Work outside of normal business hours as required, in compliance with the Disconnect from Work policy. Works in an open office setting Exposure to psychiatric behaviors that may be considered offensive (abusive/irate clients), deadlines, multiple demands, distractions/Interruptions CMHA Durham is a non-profit community-based organization that believes that mental and physical health care is for everyone regardless of class, race, sexuality, gender, age, faith, or ability. With a hybrid working model, memberships to meditation apps, competitive vacation, wellness time, and 100% employer paid health benefits, work-life balance is not only encouraged but expected.

Our Monday – Friday work week has 35 hours for most positions, and everyone gets their birthday off with pay. CMHA Durham endorses the principles of workforce diversity and does not use AI algorithms or automated decision-making in the recruitment process. Please advise us if you require any level of accommodation: we are here to help and support you. #

📌 Case Manager, 4-month contract, Night Shift (Oshawa)
🏢 CMHA Durham
📍 Oshawa