Case Manager-Job Developer (Bridge to IT Careers) Employment/Job Counselling/Resources Posted : August 4, 2026 Full-Time Etobicoke YMCA Employment & Immigrant Services Employment Type: Salaried Contract until 31st march 2027 with possibility of renewal (existing vacancy) Join our passionate Employment & Community team and help us to achieve great things in our community!

The Case

Manager–Job Developer is responsible for achieving meaningful and sustainable employment outcomes for internationally trained IT professionals in the Bridge to IT Careers program. This role focuses on building and maintaining strong employer partnerships within the IT sector, strategically matching clients to suitable job opportunities, and providing ongoing support to ensure successful placement and retention.

The Case

Manager–Job Developer develops individualized employment plans, monitors client progress, and delivers coaching both before and during employment. This includes in office support, troubleshooting workplace challenges, and fostering communication between clients and employers. The position requires strong marketing abilities, customer service excellence, and a solid general understanding of IT careers and workforce trends.

Complete and maintain client files as per funder and YMCA quality standards. Engage employers through targeted emails, proactive cold calling, and in-person site visits. Maintain consistent outreach to expand employer partnerships.

Maintain and update client information and outcomes in the database. Host virtual or in-person job fairs to connect clients with employment opportunities. Develop and monitor training plans and agreements with clients and employers.

Ensure placements go smoothly and provide immediate support for clients at risk of losing their job.



Spend time on the job with clients, provide on-site training, and support job performance requirements, including helping clients develop appropriate workplace behaviors and attitudes. Contribute to monthly individual and team Key Performance Indicators (KPIs) by prioritizing and managing tasks effectively.

Prepare case management documentation and case notes. Handle confidential data and ensure quality assurance in accordance with YMCA and funder standards. Post-secondary education in Business, Marketing, or a related field or equivalent experience.

Minimum two years of experience in counselling, file management, group facilitation, or job coaching is preferred. Access to a motor vehicle is required for this position, as extensive travel within the region is required. Well-developed interpersonal and relationship-building skills, with the ability to establish rapport and communicate effectively with members, staff, and volunteers.

Ability to work flexible hours, including days, evenings, and weekends. Excellent understanding of diversity, inclusion, and equity, including the ability to identify and address barriers to employment, work effectively with diverse stakeholders, and integrate equity into program design. Focus on the health, safety and wellbeing of all children, youth,



and vulnerable people in YMCA programs including understanding legal and moral obligations related to reporting suspected child abuse to Child Protection Services YMCA Competencies: Accountable, Relationship-Builder, Improvement-Orientated, Team Player & Leader, Equity and Wellbeing Promoter The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities.

We are committed to helping our employees reach their full potential and are recognized as a great place to work.

We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. Joining the Y means contributing to over 170 years of providing opportunities for people to shine through programs and services, such as health and fitness, licensed child care, camps, employment and immigrant services, education and training, and services for youth, families, and seniors. Learn more in our2025–2030 strategic plan, Greater Together , which outlines how we are focused on building communities where people feel healthier and more connected to their neighbours.

The YMCA of Greater Toronto is committed to Diversity, Equity, Inclusion and Belonging. We strive to remove barriers to employment and recognize that diverse staff who reflect the communities we work in enrich the experiences of our participants and our team. As an equal opportunity employer, we invite applications from all qualified candidates including racialized people/people of colour, Indigenous Peoples, disabled people/people with disabilities and members of 2SLGBTQIA+ communities.

In keeping with our commitment to safety and child protection, job offers are contingent on the successful completion of a Police Records Check.

📌 Case Manager-Job Developer (Bridge to IT Careers) (Toronto)
🏢 YMCA of Greater Toronto
📍 Toronto