Case Manager - Temporary (Up to 12 Months) Job Category: Social Services Bargaining Unit: CUPE Job Type: Temporary Employment Type: Replacement Contract Duration: Up to 12 Months Note these are temporary positions covering full‑time hours for up to 12 months Under the general direction of the Ontario Works Supervisor(s) provide OW case management duties: including completion of applications, determination of eligibility, continued development of participation agreements consistent with outcome based measures, compliance monitoring and related client service and administrative functions. Develop, maintain and monitor Participation Agreements consistent with outcomes-based measures related to employability and that capitalize on community employment opportunities and initiatives. Ensure decisions are compliant with Ontario Works legislation, local policies and other related regulations and directives.

Contribute to Ontario Works Program performance and outcome targets by organizing, scheduling and completing case management duties and data mapping case activities and outcomes as required. Inform participants of the services provided by the Housing & Social Services Department. Perform all related administrative functions.

Two (2) years of Human Services case management experience in a complex and fast paced work environment, preferably in a Provincial or Municipal Public service sector.

Human

Services is defined as programs or facilities for meeting basic health, welfare, and other needs of a society or group, focusing on prevention and remediation of problems and the overall improvement in quality of life.





Case Management includes processes such as: intake and assessment of needs, service planning, service plan implementation, service coordination, monitoring and follow‑up, reassessment, case conferencing, crisis intervention, case closure. ~ Preference will be given to those candidates with direct Case Management experience in the Housing and Social Services department. ~ Must demonstrate corporate values of Belonging, Collaboration, Accountability and Innovation. ~ Knowledge of Municipal Freedom Information and Protection of Privacy Act (MFIPPA) and ability to observe Confidentiality requirements in all applicable matters. ~ Effective communication skills both, written and verbal, proficient in mathematics, knowledge of community agencies. ~ the ability to undertake multiple tasks, meet deadlines, prioritize work demands and address customer service requests. ~ Knowledge and experience working with web based social assistance technology, preferably the Province of Ontario's Social Assistance Management System. ~ High proficiency in MS Office applications including Outlook, Word, Excel database skills, and keyboarding skills. ~ Second language skills other than English is an asset (French preferred).



~ Must obtain and maintain a satisfactory criminal record check, including vulnerable sector check. Join a team that’s building more than a city - we’re building a community where people thrive. At the City of Kingston, your work has real impact: safer streets, greener spaces, inclusive experiences, innovative transit, creative public spaces, and brighter futures for all.

We’re more than just a municipal government - we’re a team of problem‑solvers, innovators, and community‑builders who take pride in shaping the place we call home. As an employer, we’re committed to your growth, your well‑being, and creating an environment where every voice counts. We provide our employees with a comprehensive and competitive total rewards package, which may include extended health coverage, travel and life insurance, and long‑term disability.

OMERS defined pension plan Vacation entitlements Employee wellness and assistance programs and resources Ongoing training and education opportunities Adaptable work arrangements Corporate perks such as discounted transit and fitness passes Learning & development resources and networks Relocation assistance and local resources The City of Kingston acknowledges that we are on the traditional homeland of the Anishinabek, Haudenosaunee, and the Huron-Wendat, and thanks these nations for their care and stewardship over this shared land. Today, the City is committed to working with Indigenous peoples and all residents to pursue a united path of reconciliation.

📌 Case Manager - Temporary (Up to 12 Months) (Kingston)
🏢 City of Kingston
📍 Kingston