Ai Financial is a Canadian segregated fund distribution company regulated under FSRA. We're looking for a Case Operations Associate to join our back-office team, processing and reconciling segregated fund transactions across multiple fund provider partners. This is a hands‑on operational role — accuracy, process discipline, and clear communication matter more than sales or advisory experience.

Ai Financial is a Canadian segregated fund distribution company regulated under FSRA. We're looking for a Case Operations Associate to join our back-office team, processing and reconciling segregated fund transactions across multiple fund provider partners. This is a hands‑on operational role — accuracy, process discipline, and clear communication matter more than sales or advisory experience.

What to Expect — Is This Role Right for You?

We believe in full transparency upfront to ensure mutual alignment before you join:

- We're a small company. Team size, resources, and support infrastructure are not comparable to a big bank or large insurer — you won't have the same layers of backup staff or established systems those environments have.
- As a small, growing company, we do not currently offer a benefits package company-wide.
- A meaningful part of the day‑to‑day work is repetitive by nature — processing similar case types, following the same procedures consistently, day after day.
- The pace is fast, and case volume can be unpredictable. You'll need to adapt quickly when unexpected or urgent cases come in, sometimes outside a neat, predictable routine.
- Our processes are still evolving. This is not a mature, fully standardized environment — procedures get refined as we grow, and you'll sometimes be working with things that are actively being built rather than fully finished.
- This role is on‑site at our Markham office,



full‑time — there is no remote or hybrid flexibility.

If steady process work, comfort with ambiguity, and being part of a small, hands‑on team sound like a fit — we'd love to hear from you.

Key Responsibilities

- Process new business, fund switches, redemptions, and other segregated fund transactions accurately and within service‑level timelines.
- Process and track investment loan cases, including loan applications, qualification screening, documentation, disbursement, interest calculations, repayment schedule reconciliation, and related client inquiries.
- Identify and resolve NIGO (Not In Good Order) cases, following up with advisors and clients to obtain missing or corrected documentation.
- Reconcile transaction and unit‑holding data across fund provider systems and internal records.
- Liaise directly with fund provider back‑office teams (including IA, Manulife, Canada Life, and Equitable) to resolve case‑processing issues.
- Maintain accurate case status tracking and escalat…
- Support periodic reconciliation sweeps and data‑quality checks.
- Follow documented procedures precisely, given the financial and compliance sensitivity of the transactions handled.

Training Plan — How We’ll Get You Up to Speed

Since we’re not requiring a finance background, we’ve built a structured onboarding path so you’re not left to figure things out on your own:
- Weeks 1–2:



Orientation to segregated funds, investment loans, and registered account basics, combined with shadowing experienced Case Ops staff on live cases and a hands‑on introduction to internal systems and case‑tracking tools.
- Week 3 onward: Begin independently handling cases, starting with routine case types (fund switches, standard NIGO resolution), with review and support available as you take on more.
- Ongoing coaching, periodic refreshers on compliance‑sensitive procedures, and transparent escalation paths for anything outside your current scope.

What We’re Looking For

- Exceptional English communication skills required for daily interaction with advisors and institutions — this role requires frequent, clear communication with advisors and multiple fund provider institutions, so precision in language matters.
- 10+ years of general work experience (office, administrative, or other professional roles). No financial services background is required or preferred — we’re looking for strong process discipline, reliability, and workplace maturity, not industry‑specific experience.
- Basic computer literacy and comfort with everyday office software, such as Word, Excel, and email, plus basic professional communication skills over email and phone.
- High attention to detail and comfort working with financial data where zero‑error tolerance is required.
- Strong organizational skills and ability to manage multiple cases and deadlines simultaneously.
- Comfortable learning new skills and tools — full training provided for all aspects of the role.

Logistics

- Employment type: Full‑time, permanent.
- Location: On‑site at our Markham office.
- Compensation: CAD $50,000 + bonus.
- Start date: Within 1 month of offer.

📌 Case Operations Associate (Toronto)
🏢 AI Financial
📍 Toronto