Take on the role of Security Operations Specialist at CDW Canada, delivering critical cyber security support in a committed team environment. Your expertise will focus on handling incidents, troubleshooting systems, and ensuring SLA compliance to enhance operational performance. CDW is looking for a dedicated Security Operations Specialist to work in a fast-paced setting.
In this role, you will provide advanced technical support for system crashes, network issues, and client requests across various security domains. You will also play a significant role in documenting best practices and mentoring junior team members, ensuring continuous team development and high client satisfaction. Key Responsibilities:
- Monitor support requests and escalate unresolved issues
- Perform detailed root cause analysis on system problems
- Develop and share standard operating procedures
- Facilitate training for team members on security tools
- Identify service performance anomalies and trends
Requirements:
- Bachelor’s degree or relevant IT experience
- 1 year of security operations experience required
- Must hold two relevant security certifications
- Availability for overtime and weekend shifts
- Solid problem-solving and communication skills
Harness your skills in cyber security at CDW Canada, enhancing both client trust and service delivery.