Ministry: Ministry of Public and Business Service Delivery and Procurement

Contract Duration: September 17, 2026 – March 31, 2027

Number of Openings: 2

Security Clearance: Not Required

Position Overview

Our client is seeking an experienced Senior Change Management Consultant to lead and support large-scale, enterprise-level transformational initiatives within a complex, multi-stakeholder environment.

The successful candidate will bring extensive expertise in developing and executing change management strategies, driving stakeholder engagement, minimizing resistance, and supporting successful adoption of business and technology transformation initiatives. This role requires a strategic, hands‑on change leader with the ability to work effectively with senior executives, business leaders, technical teams, ministries, clusters, and governance bodies.

The consultant will play a critical role in establishing change management frameworks, developing multi-year change roadmaps, conducting stakeholder and organizational readiness assessments, and implementing communication, training, sponsorship, and resistance management strategies.

Key Responsibilities

- Lead and execute comprehensive change management strategies for large-scale, enterprise-level and multi-ministry transformation initiatives.

- Develop and implement structured change management plans, frameworks, methodologies, and tools aligned with enterprise IT and organizational objectives.

- Create and execute multi-year change management roadmaps for business stakeholders and transformational initiatives.

- Conduct stakeholder identification, impact assessments, organizational readiness assessments, and change risk evaluations.

- Identify potential people-side risks, resistance points, and adoption barriers, and develop mitigation strategies.

- Partner with senior leaders, project managers, business analysts, process improvement specialists, communications teams, training specialists, and other stakeholders to integrate change management practices throughout the project lifecycle.

- Act as an active and visible coach to executives, leaders, sponsors, and change champions.

- Develop comprehensive communication strategies and plans, including executive communications, presentations, newsletters, FAQs, briefing materials, and other stakeholder-facing content.

- Facilitate workshops, stakeholder briefings, leadership sessions, and training programs.

- Build trust, consensus, and alignment among diverse technical and non-technical stakeholders.

- Clearly articulate complex changes and transformation objectives in a compelling and understandable manner for impacted audiences.

- Develop sponsor roadmaps, stakeholder engagement strategies, training plans, and resistance management approaches.

- Support digital transformation and enterprise platform onboarding initiatives.

- Define and administer performance measures, KPIs, adoption metrics, utilization measures, and proficiency indicators to assess change effectiveness.





- Monitor change adoption and provide recommendations to improve stakeholder engagement and implementation outcomes.

- Support complex governance structures and executive approval processes.

- Conduct post-implementation reviews and lessons-learned activities to support continuous improvement.

- Develop strategies to embed and institutionalize change, including knowledge transfer, performance management, and continuous improvement practices.

- Ensure stakeholders are actively engaged, consulted, and appropriately informed throughout the change lifecycle.

Requirements

Mandatory Skills and Experience

1. Change Management Strategy and Execution

- Demonstrated experience leading large-scale enterprise-level and multi-ministry change initiatives .

- Strong experience developing and implementing change strategies within complex, multi-stakeholder environments.

- Experience supporting digital transformation initiatives , including enterprise platform onboarding projects.

- Proven ability to align change management strategies with enterprise IT and organizational objectives.

- Demonstrated success driving adoption and minimizing resistance in complex organizational environments.

- Experience conducting stakeholder impact assessments and organizational readiness evaluations.

- Proven ability to create and execute multi-year change roadmaps for business stakeholders .

- Experience applying structured change management methodologies, industry standards, best practices, and tools.

- Experience managing the people side of change across complex programs and projects.

2. Stakeholder Engagement and Communication

- Exceptional facilitation, interpersonal, negotiation, and relationship-building skills.

- Ability to build trust and consensus among diverse stakeholder groups, including senior executives, business leaders, technical teams, ministries, clusters, and governance bodies.

- Strong experience developing comprehensive communication plans and strategies.

- Ability to create clear, compelling, and persuasive communication materials, including:

- Executive presentations and decks

- Newsletters

- FAQs

- Briefing materials

- Stakeholder communications

- Change-related presentations

- Ability to present complex ideas clearly and effectively to both technical and non-technical audiences.

- Demonstrated experience conducting workshops, briefings, and training sessions .

- Experience developing and maintaining effective partnerships with organizational leaders and stakeholders.

- Ability to gather organizational information and provide strategic advice,



guidance, and coordination.

3. Governance, Performance Measurement and Public Sector Experience

- Experience working within complex, multi-organizational governance structures.

- Experience supporting executive governance and approval processes.

- Demonstrated ability to develop KPIs, performance measures, and success metrics to assess change effectiveness.

- Experience monitoring adoption, utilization, and proficiency associated with organizational changes.

- Ability to conduct post-implementation reviews and document lessons learned.

- Experience supporting continuous improvement initiatives.

- Familiarity with the Ontario Public Service (OPS) or similar government/public sector environments.

- Understanding of regulatory compliance and public-sector service delivery contexts.

Additional Desired Qualifications

- Experience identifying and assessing the impact of organizational change on business processes and technology solutions.

- Experience leading medium to large transformational change initiatives.

- Experience working collaboratively with project leads to integrate structured change methodologies.

- Strong understanding of project management fundamentals and project lifecycle methodologies.

- Experience coordinating with communications specialists, training specialists, HR consultants, and other subject matter experts.

- Excellent conflict management and active listening skills.

- Solid analytical, problem-solving, and decision-making abilities.

- Excellent presentation and group facilitation capabilities.

- Proven ability to influence stakeholders at all organizational levels and move diverse groups toward a common goal.

Ideal Candidate Profile

The ideal candidate is a strategic and highly experienced Change Management professional with a strong track record of leading large-scale enterprise and multi-ministry transformation initiatives . The candidate should be comfortable operating in complex public-sector environments and engaging with executive leadership, governance bodies, technical teams, and business stakeholders.

A successful candidate will demonstrate the ability to translate complex transformation initiatives into practical and actionable change strategies while ensuring stakeholder alignment, minimizing resistance, and driving sustainable adoption.

Priority Evaluation Areas

Candidates will be assessed primarily on:

- Change Management Strategy and Execution – 50%

- Stakeholder Engagement and Communication – 30%

- Governance, Performance Measures and OPS/Public Sector Context – 20%

Important: This is a highly competitive single-submission opportunity. Candidates should clearly demonstrate direct experience with all mandatory requirements, particularly large-scale enterprise transformation, multi-stakeholder change environments, multi-year change roadmaps, executive-level communications, and facilitation of workshops, briefings, and training sessions.

📌 Change Management Consultant - Senior (Toronto)
🏢 SereneAid
📍 Toronto