Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before. The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more.

Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA. Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Quick Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups.

Please note we're looking for someone who is willing and able to come into either our downtown Toronto office on a hybrid basis (3 days /week). As a founding Product Manager on the Onboarding team, you will define how Zip accelerates customer onboarding, activation, and expansion through AI-powered experiences. You will build the systems that turn product launches into sustained usage – compressing time-to-go-live, reducing configuration friction, and increasing customer velocity across the procurement lifecycle.

You will partner closely with Design, Engineering, Solutions Consulting, Customer Success,



and Documentation to remove operational bottlenecks, improve discoverability, and make adoption truly self-serve at scale. Own infrastructure such as sandbox environments, workflow versioning and promotion, and API/MCP/export frameworks – enabling customers to iterate safely while increasing deployment velocity. Work cross-functionally with Customer Success and Solutions Consulting teams to build reusable systems and processes that power scalable onboarding, rollout automation, and operational efficiency across the organization.

Ability to break down ambiguous operational and configuration challenges into structured systems and scalable solutions. ~ Ability to lead cross-functional initiatives across product, engineering, design, sales, customer success, and documentation teams, influencing without authority. ~ Exceptional written and verbal communication skills, with the ability to simplify complex technical concepts for diverse audiences. ~ Start-up equity ~100% health, vision & dental coverage options ~ Flexible PTO ~ Team building events & happy hours ~ Home office stipend ~ Phone/internet reimbursement ~ Hybrid model + 5 flexible remote days per quarter ~ Paid parental leave ~ Employee Assistance Program (EAP) ~ We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong.

📌 Chef de Produit/ Product Manager E-Commerce (Toronto)
🏢 Zip
📍 Toronto