Act as the primary technical point of contact for the customer, ensuring effective communication and rapid issue resolution. Lead day‑to‑day site operations and coordinate technical resources to meet contractual service level agreements (SLAs). Manage customer assets, including inventory control, lifecycle management, audits, tracking, and reporting.

Oversee incident management activities, ensuring timely response, escalation, root‑cause analysis, and closure of service incidents. Develop and maintain operational processes, procedures, and maintenance documentation to improve efficiency and consistency. Ensure compliance with ISO standards, company policies, quality management systems, and regulatory requirements.

Support project implementation activities, including planning, scheduling, site coordination, and customer communications. Mentor and provide technical guidance to site personnel while promoting a culture of accountability and safety. Facilitate change‑management processes and ensure proper documentation of system modifications.

Coordinate, prioritize, and resolve issues encountered by customers. Conduct technical analysis of product implementations, modifications, and enhancements in accordance with customer specifications. Manage technical products, services, logistics, provisioning, quantity surveying,



and configurations for assigned customers.

Troubleshoot technical problems and recommend actions to company or customer representatives. Assess product needs in accordance with customer specifications. Act as the local on‑site Collins Aerospace representative to the customer’s organization.

Manage the statement of work to meet customer and contract requirements. Manage quality issue and customer feedback to maintain positive relationships. Travel up to 30% of the time required. if no degree, 6 years of experience required.

Fluency in English and French, spoken and written. Valid driver’s license and vehicle for customer support. Completion of a practical course in Networking. Demonstrated leadership, training ability, responsibility, and capability to direct other technical personnel. 3 weeks paid vacation. ~ Extended health care, dental, vision, and more. ~ Life and long‑term disability insurance. ~ Ongoing training and education. ~ All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation, identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law. #

📌 chef technicien de service sur le terrain / Lead Field Service Technician (Onsite) (Dorval)
🏢 Prattwhitney
📍 Dorval