The City of Selkirk seeks a Citizen Support Representative to enhance the citizen experience. This permanent position facilitates public interaction through effective communication and problem-solving. Reporting to the Manager of Citizen Engagement, you will be the first point of contact for community inquiries, fostering a positive relationship with residents.

This role allows you to work in a vibrant community while advocating for services and responding to citizen needs through various platforms, enhancing efficiency and service delivery. Key Responsibilities:

- Serve as a primary contact for citizen inquiries
- Strive to improve service processes for better efficiency
- Accurately document communications to build city databases
- Maintain confidential information and records
- Assist with issuing licenses and processing payments

Requirements:

- High school diploma or equivalent
- Post-secondary education in a relevant field
- Experience with customer relationship management software
- Robust organizational and time management skills
- Certification in Non-Violence Conflict Resolution

Elevate the citizen experience in Selkirk by utilizing your customer service skills in this impactful role.

📌 City of Selkirk Citizen Support Representative
🏢 Municipaladministrators
📍 Selkirk