Reporting to the Claims Supervisor, the Claims Adjuster investigates, evaluates and settles both Personal lines and Commercial lines claims. Attend to inquiries by telephone, fax, letter and email pertaining to all facets of personal lines and commercial lines claims. Proactively investigate and evaluate potential claims under a variety of policies to determine coverage, damages, liability and settlement through methods of direct handling and claims examining.

Review and analyze policy conditions, provisions, exclusions and endorsements pertinent to a variety of losses. Appoint claims vendors (appraisers, adjusters, contractors, experts, lawyers) as directed and in accordance with company guidelines. Process payments (or denials) in accordance with established authority levels, policy conditions and guidelines of the Company.

Direct and provide feedback to external claims vendors for effective investigation, control and facilitation of claims. Maintain timely and accurate claim reserves on files. Maintain/record timely loss and expense reserves and payments in the Claims System on a timely basis and participate in the recording and reporting of claims accruals Document claim files with appropriate particulars of claim and claim handling.





Advise the Underwriting department of any information gathered which may affect risk assessment. Meet or exceed established objectives for service and performance. Additional duties and special projects as assigned by Supervisor/Manager.

Some travel may be involved. An intermediate level of English is required in addition to French, as this position involves communicating, both verbally and in writing, with our clients, partners, and other teams at Echelon Insurance Canada across the country on a daily or weekly basis. Personal lines and commercial lines permit from AMF required Minimum of 2 years of experience in claims adjusting Continuous learning through our robust corporate curriculum and education reimbursement program Incredible rewards, travel incentives, and product and service discounts Pay-for-performance and best-in-class recognition programs Competitive benefits that include a defined contribution plan, personal spending account, and so much more We are an equal chance employer, and we invite women, members of visible and ethnic minorities, Aboriginal people and people with disabilities to apply.

📌 Claims Adjuster (ECH-QC) (Montreal)
🏢 CAA Club Group
📍 Montreal