Empower your leadership skills as a Claims Team Leader with Southern Cross Health Insurance in Aotearoa New Zealand. This role focuses on enhancing team performance and ensuring member satisfaction. This 12-month secondment involves leading a high-performing team of up to 12 consultants in the Claims Approvals department. Your focus will be on mentoring, performance management, and navigating complex member inquiries to ensure timely resolutions and exceptional service.

Your role is critical in fostering the team's growth and operational efficiency. Key Responsibilities:

- Lead and develop a team to meet KPIs and service standards
- Manage escalations and complex member inquiries effectively
- Perform quality assurance and identify performance improvement opportunities




- Align decisions with compliance and policy requirements
- Support continuous improvement initiatives in Member Services

Requirements:

- Proven experience in customer service or insurance environments
- Robust leadership skills in coaching high-performance teams
- Ability to manage escalated customer situations confidently
- Knowledge of operational risk and compliance
- Excellent communication and stakeholder management skills

Drive positive change and ensure exceptional outcomes for members at Southern Cross.

📌 Claims Team Leader at Southern Cross (Canada)
🏢 Southern Cross Health Insurance
📍 Canada