The salary range for this position is CAD $49.20 - $67.08 / hour We are committed to planetary health, we value diversity in the workforce and seek to maintain an workplace of Respect, Caring and Trust. In accordance with the British Columbia College of Nurses and Midwives (BCCNM) standards of practice and the Mission and Values of Fraser Health, and working collaboratively and in partnership with the inter‑professional care team in the provision of person‑centered, culturally‑safe and recovery‑oriented care, the Client Care Coordinator provides clinical supervision, guidance and support to nursing staff, other clinical team members and support staff within the Urgent Primary Care Centre (UPCC) or Primary Care Networks (PCN).

The Client Care

Coordinator provides timely urgent care to clients and continuous longitudinal primary care to unattached vulnerable clients residing in the assigned region. Supports/participates in research, policy, quality improvement and risk management activities. Performs duties through a trauma‑informed approach and evidence‑informed practice, ensures clients and their family members are supported in navigating the health care system, and supports program and/or regional activities. observes work and corrects where necessary, monitors the quality of care and the safety of patients, assigns and adjusts work assignments, schedules and coordinates staff, monitors and may authorize staff hours of work, including overtime, vacations, leave requests, ensuring service levels and staffing requirements are met.



# Supports quality patient care and excellence in practice by promoting inter‑professional collaboration and team building in part through team meetings and impromptu discussions that capitalize on immediate opportunities to collaborate on client care. # Mentors and acts as a resource to staff, role models best clinical practices, assesses clinical skills and coaches’ staff to help them achieve established clinical performance goals. # provides clinical support and guidance and evaluates the effectiveness of learning opportunities. # Plans, implements, and evaluates educational and clinical programs to meet the learning needs of direct care services staff including orientation, clinical teaching, and in‑service; coordinates the development and review of instructional materials and maintains program records.

Participates in or leads the investigation of complaints by patients/families; follows up on complaints and implements corrective action as appropriate. Collaborates with Quality Improvement according to established protocols. # Participates in quality improvement and risk management activities by methods such as evaluating effect of changes in practice, generating recommendations for alternative approaches to practices, conducting safety audits and investigations. # Assists the Manager by attending panel interviews, providing recommendations on the selection of new staff, providing feedback to the Manager on staff performance appraisals, and providing feedback on optimal use of budgetary resources and regarding minor and capital equipment needs as requested.



# Promotes staff awareness and involvement in research/evaluation activities and special projects and participates in research and special projects as appropriate. # Collaborates with internal and external stakeholders, participates on a variety of designated professional or operational committees at the unit, hospital, program and/or regional level. # Participates in the review, development, implementation, and evaluation of evidence‑informed clinical decision support tools/policies. # Three (3) years of recent related clinical experience in acute care, urgent/emergency care or related clinical area including assessing and treating children, youth and/or adults, plus one (1) year of supervisory experience, or an equivalent combination of education, training and experience. Completion of post‑graduate course work and/or certification applicable to the designated clinical area as required.

Ability to establish priorities for patient care, patient flow/discharge planning and overall daily operations of the designated unit(s). Ability to monitor the quality of patient care and ensure maintenance of standards for nursing practice and nursing support staff. Ability to monitor, assess and address performance issues based on professional standards of practice and to provide input to the Manager on formal performance reviews.

Ability to role model, coach, and mentor best practices in patient care. Ability to support implementation of education based on changing practices e.g. legislation and technology. Ability to communicate effectively both verbally and in writing.

Ability to operate related equipment including applicable software.

📌 Client Care Coordinator, Urgent Primary Care Centre (UPCC) and/or Primary Care Networks (PCN) -[...]
🏢 Fraser Health
📍 Chilliwack