Posting Description

Business Line: Small-Market Commercial Lines

Hours Per Week: 35 (Full-Time)

Location: Langley, British Columbia – Hybrid environment

Job Duration: Full-Time, Permanent

Wage Transparency: The base salary range for this position is $60,000 to $70,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case‑by‑case basis. In addition to the base salary, this position may be eligible for performance‑based incentives.

About The Role

Small Enterprise Businesses (SME) are an integral part of local economies that help to create a network of financial interconnection that fosters broad‑based prosperity. NFP’s SME business division is there to help guide and counsel local organizations of all kinds to stay protected and on track. As these businesses evolve and grow, our team of experts that see trends, anticipate emerging challenges, and curate the solutions needed – makes all the difference.

We’re looking for a Commercial Lines Account Manager to service incoming new business requests while developing and maintaining relationships with both client and carrier representatives. The successful CM will also work with back‑end service teams and oversee the renewal process of existing business.

What You’ll Do

- Work closely with clients to deliver extraordinary value by identifying exposures, determining the appropriate solution and advising the client as to why the solution is the best fit
- Develop marketing specifications and remarketing strategies for renewals of an assigned book of business
- Network within the local community by attending industry events, training, etc.




- Provide professional and prompt customer service including phone and email on new and existing client accounts, including client questions on topics such as coverage, billing, reporting of claims, audits, endorsements, cancellations, etc.
- Be the lead in maintaining positive, long‑term relationships with the clients, insurance carrier representatives and NFP staff.

What You Bring

- BC licensing is required, Alberta General is preferred, additional licenses would be considered an asset
- Typically, more than 2 years of commercial insurance and product line experience – servicing, broking or underwriting
- Experience in the placement of various lines of coverage on SME to Mid‑Market accounts
- Confident, poised and interactive – when client‑facing communicates effectively, demonstrates emotional intelligence, and understands how to tailor responses in a variety of dynamic situations
- Proven technical competency and creativity demonstrating excellence in developing and delivering innovative property and casualty solutions
- Possess strong analytical and problem‑solving skills
- Excellent organizational skills with the ability to adjust to changing workload and priorities
- Sharp attention to detail with excellent decision‑making skills
- Excellent computer skills expected and EPIC fluency an asset
- Proficiency with Microsoft Office suite products – specifically Word, Excel and Outlook

What’s In It For You

- A hybrid workplace approach that keeps the best interests of our staff and our clients in mind
- Annual bonus plan for all employees
- Matching RRSP plan of 5% of salary
- Referral Commission Plan
- Generous benefits plan including Health Care Spending Account starting on the first day of employment
- Full support for continuing education & internal opportunities to grow as an insurance skilled to advance career
- Reimbursement of license fees and professional membership dues
- A global team of industry leaders focused on employee retention, client growth, industry innovation and collaboration

📌 Client Manager, Commercial Insurance (SME) (Langley)
🏢 NFP, an Aon
📍 Langley