The salary range for this position is CAD $46.37 - $66.66 / hour Fraser Health is seeking a dedicated and experienced Client Partner for our Disability Management Specialized Services team. This role provides leadership and direction to frontline leadership and HR Consulting Services by managing complex disability cases involving physical, mental, and/or medical disabilities. The successful candidate will act as a clinical resource, reviewing and interpreting medical information from physicians and other service providers to confirm the validity of sick leave claims and facilitate employee recovery from illness and injury.

Conduct medical case management of complex disability cases. Act as a clinical resource in reviewing and interpreting medical information. Develop appropriate medical questionnaires for treatment providers.

Facilitate the development, implementation, evaluation, and revision of complex return-to-work programs. Provide consultation and advice on standardizing Disability Management (DM) processes and protocols. Investigate disability management issues and complaints; Develop, recommend, and implement contract interpretations, policies, procedures, and programs to facilitate the Work Accommodation process.

University degree in a health science discipline such as kinesiology, occupational health and/or related field such as disability management. Medical case management Disability claims management An equivalent combination of education, training, and experience will also be considered. #Provides clinical leadership and oversight to address occupational and non-occupational disabilities (physical, mental and medical) by providing direction and consultation regarding disability management in the areas of clinical/medical case management, complex disability case management and Work Accommodation; provides consistent application and interpretation of related legislation, arbitral jurisprudence, employment/labour case law and collective agreement language as it relates to the Enhanced Disability Management Program (EDMP) at FH; develops related DM tools, reviews, revises and/or develops educational resources and other services with a focus of reducing staff disability costs at FH. Provides leadership and direction to Fraser Health frontline leadership and HR Consulting Services by conducting the medical case management of complex disability cases involving physical,



mental and/or medical disabilities by acting as a clinical resource in the review and interpretation of medical information from physicians and other service providers to confirm validity of sick leave claims and facilitate employee recovery from illness and injury. # Develops appropriate medical questionnaires for treatment providers regarding identified disability, in accordance with EDMP medical case management procedures; facilitates the development, implementation, evaluation and revision of complex return to work programs at FH including Work Accommodation agreements with third parties such as WorksafeBC and Canada Life to ensure effective and efficient return of staff to productive and meaningful employment. # Provides consultation and advice into the standardization of DM processes and protocols at FH to enhance the supportive services provided to staff and managers; creates new DM protocols for implementation and use; evaluates protocols and implements revisions as needed to meet key performance indicators and evidence-based best practice. # Investigates related disability management issues, complaints and researches appropriate jurisprudence and industry practices; develops, recommends and implements contract interpretations, policies, procedures and programs to facilitate the Work Accommodation process consistent with research findings, best practice and related arbitral jurisprudence. # Negotiates with external stakeholders such as union representatives and/or external 3rd party agencies to facilitate the return to work of the employee, work accommodation and/or discussions regarding other available disability management options such as early retirement from the organization; Provides consultation to assigned programs regarding available disability management services, the dispute resolution process and the management of duty to accommodate process; works with legal counsel and represents the Employer on identified cases proceeding to a third party and/or other quasi-judicial tribunal.



# Works collaboratively and facilitates partnerships with key internal departments within FH on integrated services to minimize the impact of disability management on the system; provides direction and/or guidance by managing stakeholder claim/case disputes and/or negotiating complex issues with internal and external stakeholders related to disability case management or the work accommodation process to resolve matters. # Identifies training needs related to medical case management, complex disability case management and the work accommodation process; develops and/or provides education materials to enhance knowledge of various physical/mental/medical conditions, associated limitations/restrictions, anticipated RTW barriers to overcome and current evidence-based treatment and disability duration guidelines. # Remains current with Human Rights legislation, arbitral jurisprudence, related case law, disability guidelines and treatment protocols; works with internal stakeholders to ensure consistent collective agreement language application of the EDMP including legal requirements and other related regulations around disability management and work accommodation.

University degree in a health science discipline such as kinesiology, occupational health and/or related field such as disability management. Five (5) to seven (7) years' recent related occupational health experience in medical case management, disability claims management and experience with the work accommodation process in a health care and/or a similarly complex organization, or an equivalent combination of education, training and experience. Hold designation of Certified Disability Management Professional with the International Disability Management Standards Council (IDMSC).

Skilled/Technical Capabilities Demonstrated knowledge of disability management as relates to medical, mental health, physical disabilities Demonstrated knowledge of current trends in disability management including related jurisprudence, best practices, applicable legislation and collective agreement language Effective conflict management and judgment skills to facilitate consensus including ability to persuade and negotiate service/organizational change Ability to operate related equipment including applicable software applications Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers. We are committed to planetary health and value diversity in the work force. Instagram | Facebook | LinkedIn | X | Indeed | Glassdoor #

📌 Client Partner, Disability Management Specialized Services (Surrey)
🏢 Fraser Health
📍 Surrey