From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. Start your journey with OBE and help us build the future.

The Customer Service

Representative role for our Langley, BC facility isn’t just a job – it’s a starting point to an awesome career with a great company. We have an incredible track record of promoting from within at our facility. This role is perfect for an individual who approaches their work professionally loves to be a part of a team and wants to help us get better every day.

Compensation: $22.00 per hour Shift timing: Monday to Friday 8:00 AM – 4:30 PM Become part of the team by communicating positively with plant managers, co-workers and all sales representatives. Answer incoming phone calls, distribute or respond as required. order review of technical specifications to verify accuracy Review the Surpass AS400 ERP system to select the appropriate production dates based on the lead times indicated by the CSR Supervisor or facility manager. Issue intercompany purchase order within corporate policies and guidelines If the order is not accurate, the CSR is responsible for resolving the technical specifications.

Assist with checking that documents are scanned properly into the doc link database Advise clients of all back order and shipping delays in a timely fashion each morning. This report is provided by the Customer Service Supervisor daily.



Ensure all customer concerns have been clearly communicated with the sales representatives and/or manager.

Assisting in validating and double proofing larger orders. Writing up credits and replacements as they come in for approval by the Customer Service Supervisor. Positive attitude with customer service orientation.

Responsive to change in priorities and immediate demands. Prefer experience in data entry and customer service roles. Proficient in a Microsoft office workplace Familiarity with AS400 system is preferred.

Exposed to continuous repetitive keying for duration of shift. Ability to read computer screens, documents, and small text for extended periods. May need to lift light office supplies or packages (typically under 20 lbs).

Ability to hear and understand customer inquiries and respond appropriately. Be able to maintain composure while exposed to challenging customer service situations. reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job Competitive pay Market competitive RRSP match 5% Industry-leading medical, dental, and vision benefits Short-term and long-term disability coverage Life Insurance Empowering experienced and entrepreneurial managers who have a customer-first focus at all levels. Building teams of demand creation specialists, technical sales, and local customer sales/support talent.

Executing formalized talent management processes that ensure all employees have the best in market skills 22 - $25 CAD Work-life balance – PTO and holidays, including floating holidays you can choose Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses Training – We will equip you with the knowledge and skills you need to succeed

📌 Client Service Representative (Temporary Full-Time) (Langley)
🏢 Oldcastle BuildingEnvelope
📍 Langley