CUSTOMER SERVICE REPRESENTATIVE REGULAR/FULL-TIME BC Housing thanks all applicants for their interest; BC Housing is a provincial Crown Corporation that develops, manages and administers a wide range of subsidized housing options for those most in need across the province to address critical gaps across the housing continuum ranging from emergency shelter through to rent assistance in the private market and affordable home ownership. Share in the rewards of working with an organization that offers challenging work and competitive compensation and supports the growth and development of its people. Our mission is to provide access to safe, quality, accessible, and affordable housing options.

We do this to promote strong, inclusive communities where people can thrive. BC Housing offers competitive salaries and an excellent benefits package. When employees go home at the end of the day, they experience the satisfaction of knowing they’ve helped provide safe, affordable housing for British Columbians.

In-house training, and training at other institutions, for courses related to employees’ current positions or to prepare them for advancement within BC Housing. Wellness programs including physical fitness, programs to help employees quit smoking, free flu shots, mental health resources, and lunch-and-learn lectures and seminars. Recognition programs including long-term service awards, idea recognition and outstanding performance awards.

An active Social Club that organizes special events like seasonal parties and arranges group discounts to other events. Participation in community and charitable events. ** CUSTOMER SERVICE REPRESENTATIVE $Reporting to the Manager, Administration, the Customer Service Representative is responsible for responding to phone calls and emails and provides customer service and administrative support for the Licensing & Consumer Service Branch. He/She/They responds to customer inquiries by phone and email,



provides accurate information regarding licensing requirements and regulatory obligations, explains the Homeowner Protection Act and maintains records, and performs clerical functions that support Licensing & Consumer Services daily operations.

High school graduation and completion of a post-secondary course in office or Business Administration or other relevant field. Sound experience working in a regulated environment and applying policies and procedures in a day-to-day operation. Sound experience working in a Customer Service Experience role.

Or an equivalent combination of education, training and experience acceptable to the Employer. Valuable working knowledge of computer applications including MS Word and Outlook and ability to maneuver between applications with ease; ability to use the internet to locate relevant information/data. Excellent oral and written communication skills, with solid command of English grammar, spelling, and punctuation.

Excellent interpersonal and customer relations skills, with the ability to demonstrate patience and tolerance and exercise tact, diplomacy, and good judgement when dealing with upset, angry, or abusive clients with diverse cultural, educational, and socio-economic backgrounds. Ability to plan and meet deadlines and adapt to changing priorities without compromising on the quality of work. Indigenous candidates are welcome to connect with an Indigenous team member in our organization to discuss the recruitment process and our workplace, please contact [email protected] BC Housing, we're committed to providing a healthy, safe and inclusive workplace where respect and diversity are recognized assets.

We invite and welcome applications from women, visible minorities, Indigenous People, People with Disabilities, people of all sexual orientations and gender identities, and all people committed to meaningful work that makes a difference. Our supportive and collaborative workplace balances engaging and challenging work with personal development and wellness initiatives. Follow us on Facebook , Twitter + LinkedIn #

📌 Client Service Representative (Temporary Full-Time) (Vancouver)
🏢 BC Housing
📍 Vancouver