The Customer Service Representative is responsible to provide outstanding customer service to our internal and external customers.

The Customer Service

Representative will support in driving profitability through active service excellence, key performance indicators and commercial excellence activities within their region.

Successful Customer Service

Representatives can expect to follow a career path leading to other roles.

Customer Service Excellence

Dedicate the first 2 hours of the day for order entry. Review live NSLU/HENRI spreadsheet, update notes and urgent requests Review VFX3 to resolve and release invoices (Freight, low margin, high margin) Use MMBE and Production scheduler for inventory availability Conduct Customer follow ups Maintain a broad knowledge of product availability (i.e. packaging, lead times, inventory) Consignment inventory reconciliation, as required Goods issuing orders shipped from third-party warehouses Arrange collection of empty containers on behalf of the customer Complete administrative tasks and special projects as assigned Monitor customer telemetry to determine order entry Invoice customers for value-added services Upload customer portal invoices daily Order customer branded labels for warehouses, as required Build and retain customer relationships Create and Maintain Customer Masters Update Customer specific price (CSP) Assist with empty container returns Process Customer Complaints and forward to the appropriate party Prepare customer required reporting (Open order reports, POD, CofA, customer forms, etc.) Answer after hours customer calls, as assigned (on call schedule / cellular phone) Ensure safety is the first priority and that all activities are conducted in accordance with quality, health, safety and environmental management systems as well as corporate and local policies Record Near Miss reports in Brenntag Operations Outreach (BOO) – Min.



Attend and complete monthly virtual safety training Fire drill, mock recall, etc.) CAD $55,000 to 60,000k annually, depending on experience, skills, and internal equity Individual development, on-the-job training, and development programs designed to help our employees grow in their careers.

Competitive pay and incentives. Health and dental paid by company (with exception of LTD) DC pension plan matched 100% by employer up to 6% Starting 3 weeks' vacation Versatile work hours Maternity and paternal leave top-up Brenntag Canada Inc. is committed to building a workforce that reflects the communities we serve and to promote a diverse, inclusive, accessible, merit-based, respectful and equitable workplace.

Brenntag Canada

Inc. provides equal employment opportunities to qualified applicants and employees without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, record of offences, age, marital status, family status, religion, gender identity, protected veteran status, disability or any other status protected by applicable Canadian, provincial or local law. Let us know if you require a disability-related accommodation. Collection of Information Your personal information is being collected and will be used to determine your qualifications for employment with Brenntag Canada Inc.

This collection of personal information is necessary to the proper administration of the application process. Please do not provide more personal information than what is asked of you. For example, do not include your social insurance number, photograph, or banking information, etc.

We strongly encourage you not to provide us with information beyond that which is requested in the job posting. If you have any questions about the collection, use, disclosure, or retention of your personal information, please contact us. Accommodation is available in accordance with the applicable law.

📌 Client Service Representative (Temporary Full-Time) (Mississauga)
🏢 Brenntag
📍 Mississauga