Job Posting – Customer Service Representative Billyard Insurance Group (BIG) is a leading force in the insurance industry, committed to attracting the best insurance professionals and equipping them with cutting‑edge technology, tools, and unwavering support to thrive in today's dynamic insurance landscape. Our dedication to excellence has earned us prestigious recognition, including being featured on Insurance Business Canada’s esteemed Top Brokerages list for the past three years and securing a spot as one of Canada’s Top Growing Companies in the renowned Globe and Mail’s Report on Business.

At Billyard Insurance

Group, our mission is clear: to establish a nationally recognized insurance brokerage brand that empowers brokers and leads the digital insurance revolution. ACCOUNT ASSISTANT (Are you highly organized, detail‑oriented, and eager to support a fast‑paced insurance team? Do you thrive in a collaborative environment where your administrative skills help drive business success?

As an Account Assistant at Billyard Insurance Group (BIG) Queensway, you’ll play a key role in keeping our operations running smoothly. You’ll handle essential administrative tasks, support our brokers, and help ensure an exceptional experience for our clients. What does the Account Assistant do?

Assisting in the preparation of client proposals, policy documents, and renewals Supporting client communications by scheduling appointments and handling inquiries Organizing and maintaining essential insurance paperwork and digital files Coordinating internal meetings, training sessions,



and team events Providing administrative support to ensure our brokers can focus on delivering outstanding service Attention to detail – Accuracy is your superpower when managing documents and data Client service – You understand the importance of responsiveness and professionalism Teamwork – You enjoy working closely with colleagues and supporting a collaborative environment High school diploma or equivalent (required) ~1‑2 years of experience in an administrative or support role, preferably in insurance or financial services ~ Strong proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) ~ Experience working with insurance management software or CRM systems (an asset) ~ Post‑secondary education in Business, Finance, Insurance, or a related field (an asset) Industry‑leading proprietary technology to streamline underwriting, quoting, and policy management. Ongoing education and professional development to help you continuously refine your expertise. A hybrid work environment, giving you the flexibility to build your business and manage your personal life.

A strong national brand with an established presence and a collaborative, growth‑focused culture. A competitive salary depending on skills and experience. Our Commitment to Diversity, Inclusion and Belonging Billyard Insurance Group is committed to building a transparent environment where everyone feels heard, welcomed, and included.

We believe Diversity, Inclusion, and Belonging are fundamental in our vision to be the leading insurance platform in Canada. BIG is a proud, equal‑prospect workplace that is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

📌 Client Service Representative (Temporary Full-Time) (Toronto)
🏢 Billyard Insurance Group
📍 Toronto