At IPEX, the leader in thermoplastic piping systems, we are redefining the future of water management and clean energy. As part of the Aliaxis family, we combine global strength with local expertise to tackle the world's toughest challenges.

The Customer Service

Representative (CSR) supports a diverse portfolio of accounts and products, delivering a consistent, high-quality customer experience aligned with IPEX’s customer intimacy strategy. This role builds strong customer relationships, identifies opportunities, and supports business growth through service excellence. This is an on-site role 5 days/week, 8am-4pm, based out of the Ipex Langley office. This is a full time contract position with an 18 month term.

Customer

Interaction & Support Respond to customer inquiries regarding pricing, product availability, order status, and delivery timelines. Resolve delays, service issues, and complaints while identifying process improvements. Support customer issue resolution with patience and professionalism.

Collaborate with Sales, Production, Supply Chain, and other teams to meet service standards. Serve as a trusted point of contact for customers. Identify sales opportunities, customer leads, and prepare quotations.

Upsell companion products using SAP and CRM platforms.

Sales

Collaboration & Relationship Building Build and maintain strong customer relationships via phone, email,



and occasional face-to-face interactions. Partner with Sales to understand market conditions, customer needs, and product updates. Share customer insights and trends with internal teams.

Process

Excellence & Continuous Improvement Ensure accuracy and timeliness in customer interactions and order processing. Participate in product, system, and process training. Support initiatives that enhance customer experience and operational efficiency.

High school diploma required ~ Post-secondary education preferred ~3+ years customer service experience ~ SAP/CRM experience an asset ~ Bilingualism an asset ~ Strong MS Office skills Customer service excellence Relationship building This role offers the chance to influence business growth, develop strategic customer partnerships, and contribute directly to market expansion within a respected industry-leading organization. Participation in the Ipex medical benefits plan is available for this role. IPEX is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.

Accommodation requests are available to candidates taking part in all aspects of the selection process for IPEX jobs.

📌 Client Service Representative (Temporary Full-Time) (Langley)
🏢 IPEX by Aliaxis
📍 Langley