The principal responsibility of this role is order management that spans from order receipt to customer delivery in addition to supporting customer engagement by ensuring prompt and reliable communication and by regularly tracking our performance to KPI’s and contributing to value leadership. Post-Secondary graduate or equivalent work experience in Supply Chain preferred. Bi-lingual (English/French) preferred. 2 days a week in Bolton office) Advanced Excel Skills Preferred.

SAP Experience / Technical Aptitude Preferred. Manage customer orders accurately and timely to ensure adherence to our terms and conditions, and internal processes. Work with customers and sales partners to maximize order efficiencies and minimize order touches.

Manage order exceptions regarding inventory availability (e.g. shorts, ETA, allocations, timing, risk) on baseline/promotional/seasonal stock and ensuring alignment with business policy. Liaise effectively as the collaborative customer champion along with our internal business stakeholders (e.g. CPFR Teams, Supply Chain Analysts, Co-pack, Logistics, Transportation, Inventory, Sales) in seeking resolution to inventory, product execution,



on time delivery or other order issues.

Customer

Collaboration & Continuous Improvement Develop & maintain solid customer relationships that provide insightful & collaborative interaction to support customer engagement through focusing on insights gained from the advantage survey.

Understand

Customer requirements and expectations as outlined in their vendor manuals and where we can most effectively collaborate to drive service, recognize efficiencies, and reduce fines and fees. The CSA is responsible to identify opportunities to improve on KPI’s and collaborate with internal stakeholders and the customer to improve and drive value leadership. A strong focus on learning and development support from day one, including access to our in-house Mars University.

An industry competitive salary and benefits package, including company bonus. The base pay range for this position at commencement of employment is expected to be between the below range CAD 32.64 - CAD 42.84. This job posting is for an existing vacancy.

AI is used as a supporting tool in our recruitment process. #

📌 Client Service Representative (Temporary Full-Time) (Toronto)
🏢 Mars UK
📍 Toronto