Located in Woodbridge, Ontario with offices in Montreal, Quebec, we are a leading beauty care and small kitchen appliances company that serves the retail and professional markets in Canada with brands such as Conair, Scunci, Cuisinart, and BaBylissPro. We have an exciting prospect for a Customer Service Representative in our Montreal office reporting to the Director, Customer Service.

The Customer Service

Representative is responsible for processing sales orders from order entry through to delivery for an assigned group of customers along with receiving, addressing, and resolving customer inquiries and concerns. This role will ensure that all orders are handled accurately and professionally while maintaining a positive relationship with the customer. Coordinate and process all new customer sales orders in SAP system Ensure smooth delivery of goods by checking inventory status and ETA of products in SAP system Follow‑up with the Shipping Department to ensure all shipping dates are met Provide ongoing communications with customers regarding order and delivery status Assist Account Managers with inquiries on the status of their orders Collaborate with Account Managers and other departments as required for assistance in handling and addressing customer inquiries and issues Investigate and provide prompt resolution to all inquiries/concerns pertaining to orders and inform Account Managers, customers, or other parties of findings and outcomes Respond to inquiries received by e‑mail or phone in a prompt manner by providing clear, accurate, and timely written responses Record and update details of customer interactions in a clear and thorough manner in the CRM system Investigate, resolve, and apply credits to customer accounts as required Perform other administrative and support tasks as required Post secondary education Minimum 3‑5 years of customer service / order entry experience Fluently bilingual in English & French (verbal and written) required Professional phone manner with the ability to communicate clearly and concisely Ability to provide a high level of customer service within a fast‑paced environment with minimal supervision Proficient in MS Office (Word, Excel, Outlook, Teams) and the Internet We offer an attractive compensation package including extended health benefits, life insurance, and a defined contribution pension plan.

Mid‑Senior level Full‑time

📌 Client Service Representative (Temporary Full-Time) (Montreal)
🏢 Conair Consumer Products ULC
📍 Montreal