Required immediately, our Local Winnipeg Branch is seeking an In-house Full-Time Customer Service Representative to join the team! FLOFORM Countertops is a Canadian company with its head office in Winnipeg, MB and has 16 branches and 5 manufacturing facilities located in Western Canada and the Pacific Northwest. FLOFORM manufactures, sells and installs over 20,000 premium surface countertops a year. Established in 1961, FLOFORM is proud to be one of Canada’s Best Managed Companies.

The Customer Service

Representative is responsible for providing a positive customer experience by qualifying, educating and selling our products lines as well as responding to general inquiries, processing orders, and promoting additional sales.

High School

Diploma with 1-2 years customer service experience Basic computer skills with experience using Microsoft Office products and ability to learn other software programs Clean criminal record Assists customers in person, by email or on the telephone Maintains a current price list and informs customer of unit prices, shipping date, anticipated delays,



and any additional information needed by customer Processes orders and accepts payment from customers made over the telephone or in person Inputs orders/quotes into the computer system and confirms availability of product Responds to customer inquiries and coordinating activities with other departments as necessary; escalates complaints to supervisor as required. Assists customer in the selection of product Maintains customer service records Establishes proactive communication with customers to ensure understanding of product ordered Handles quality and service issues to develop/maintain customer loyalty Resolves pricing/invoicing/credit/payment/shipping discrepancies for customer with the appropriate department(s) Participate in inventory Will also assist with general labour tasks including loading/unloading merchandise, deliveries Competitive Wages Medical and Dental FLOFORM Countertops offers a positive and fun working workplace thatrewards those who share in our mission: “To consistentlyprovide our customers the best countertop purchasing experience available.”

📌 Client Service Representative (Temporary Full-Time) (Winnipeg)
🏢 FLOFORM Countertops
📍 Winnipeg