Customer Service Representatives (CSR’s) are key roles in our Value Stream. This role will correspond with our global commercial team and Channel Partners, processing customer orders, providing status updates on orders, and coordinating warranty claims and material returns. CSR’s work closely with all teams in the value stream to provide superior service to our customers.

Ensuring customer purchase orders meet compliance standards Order entry and maintenance per standard operating procedures Coordinating with value stream team to execute on customer orders Keeping customers informed of any changes with their orders Providing order acknowledgments and other required documentation to customers Addressing warranty claims, coordinating Return Materials Authorizations (RMA’s) and Order Change Notices (OCN’s) Related post‑secondary education or equivalent experience is required; a technical post‑secondary degree preferred ~2–4 years of related experience with a proven customer service track record in a technical sales environment ~ Customer obsession mindset and passion for technical sales ~ Proficiency in Microsoft Office applications ~ Working knowledge of industrial equipment, previous experience with a manufacturing ERP system, and basic ability to read/interpret engineering drawings would be great assets to accelerate onboarding Related post‑secondary education or equivalent experience is required.



A technical post‑secondary or equivalent degree is preferred. 2–4 years of related experience with a proven customer service track record in a technical sales setting. Customer obsession mindset and passion for technical sales Proficiency in Microsoft Office applications Physical Environment and Environmental Factors Regularly works in an office setting.

Must be able to work in front of a computer for a large portion of the day. This position may be eligible for a performance‑based bonus plan. S. benefit offerings include health benefits, 401(k) retirement savings program with company match, PTO, and more.

We give consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply.

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📌 Client Service Representative (Temporary Full-Time) (Ontario)
🏢 IDEX
📍 Ontario