Reporting to the Team Lead, the Client Services Associate is responsible for overseeing and administering the full on-boarding and Contractor Management lifecycle for Contractors on assignment with one or more Clients and resolving any normal issues that may arise. Create and maintain an excel tracking system for all new pre-identified candidates/active consultants Submit and manage all inquiries relating to the contract management process via the ticketing system JIRA Provide support to consultants using Vendor Management Systems (i.e. SAP Fieldglass, Beeline) Act as a liaison between the Legal Department and Human Resources for all contract issues and reviews Act as a subject matter expert for clients and consultants on the various legal status classifications Manage the client/consultant onboarding and renewal process while complying with internal policy and ISO management standards Develop and update strategies for a smoother consultant and client experience Serve as a primary point of contact to investigate and resolve consultant, client, and vendor inquires Assist external managers in determining total billable rates for all new pre-identified candidates Investigate AR discrepancies and follow up with the client or contractor as needed Serve as a primary point of contact to receive, investigate and resolve consultant, sub-vendor,
and client questions relating to the billing and payment of invoices Create credit/debit memos to balance records within the Vendor Management System Fieldglass Minimum 2 years of professional experience in a customer service or sales support role Demonstrated capability to learn and fully manage medium to high complexity administrative tasks on an independent basis Knowledgeable of contract and payroll administration procedures, tax regulations, and invoicing processes Knowledgeable of MS Office 365 - Specifically Outlook, MS Teams and SharePoint Strong commitment to excellent customer service Dedicated team player with excellent interpersonal skills who is willing to assist other team members as needed A modern hybrid work model that supports productivity and personal flexibility.
Work From Where You Thrive: Whether visiting family or exploring a recent place, our remote-work program lets you temporarily work from another approved location for up to two weeks each year keeping you connected wherever life takes you. Generous vacation and sick-day policies. (Community & Purpose: Opportunities to get involved in innovation challenges, charity initiatives, team & corporate events and company celebrations. At Procom we are committed to fostering an inclusive and accessible culture where everyone feels valued, respected, and supported.
Procom uses both human and technology-assisted tools to support candidate screening and assessment.