Holland Bloorview Kids Rehabilitation Hospital is Canada’s hospital for children and youth with disabilities and developmental differences. Serving more than 9,000 families annually through inpatient and outpatient programs and services, our teams are helping to shape the future of pediatric disability care.

As a top 40 Canadian research hospital and academic hospital fully affiliated with the University of Toronto, Holland Bloorview integrates care, teaching, research and scholarship to advance practice and improve the lives of children and youth with disabilities and developmental differences. All clinical staff are expected to contribute to the academic agenda through one or more of the following activities: supervising students, teaching, academic service, scholarship and/or research.

Holland Bloorview has achieved 100 per cent in four successive surveys by Accreditation Canada, an unprecedented achievement in safety. We are also proud to be recognized among Greater Toronto’s Top Employers, Canada’s Top Employers for Young People and Canada’s Best Diversity Employers.

Here, you will find an inspiring, inclusive, innovative and collaborative work environment, competitive compensation and benefits, and programs that support ongoing learning, professional growth and well-being, so you can do meaningful work while continuing to grow your career.

We’re daring to create a world where all youth and children belong. Join us!

Position Summary The Client Services Facilitator is a member of the Appointment Services team. This team is responsible for processing referrals,



scheduling clinical appointments, registering clients and maintaining accurate health records.

Key Responsibilities:

These responsibilities are reflective of the job functions of the entire team. Individuals on the team typically will be trained in all functions, but have a primary responsibility from within the below sub functions.

Scheduling

- Schedule current, cancelled, rebooked and follow up appointments in Meditech Information System
- Respond to all inquiries related to client appointments, both in person and on the telephone
- Maintain ongoing communication with clinical teams and clients / families regarding coordination of appointments
- Prepare acceptance letters/ information packages for parents/clients/guardians

Referral Management:

- Review and process internal and external referrals
- Enter referral data / waitlist information into Meditech Information System
- Oversee and monitor referral process from receipt of referral to first booked appointment
- Send out acknowledgement letters to parents/clients/guardians and referring physicians

Registration:

- Greet, register and provide directions to clients attending on-site appointments




- Register clients attending after hours or off-site appointments
- Verify and update client information in the electronic record

In addition:
- Conduct quality assurance audits
- Participate in quality improvement initiatives, support the maintenance of a safe and healthy work environment and advance a culture of client/patient safety through work and daily practices
- Other duties as assigned

Hours of work are 7.5 hours per day within business hours of 8:00am-4:30pm as required [e.g. 8:30-4:30pm]. The position is required to be on-site 5x/ week.

Qualifications

- Community College diploma
- Medical Office Administration preferred
- Previous Meditech software scheduling experience an asset
- Minimum two years administrative or scheduling experience in a health care environment
- Superior verbal, written and listening communication skills
- Excellent coordination and time-management skills
- Tact, diplomacy, a qualified demeanor and willingness to assist others
- Discretion and understanding of requirements related to privacy, security and confidentiality of information in a health care setting
- Well-developed problem solving, customer relations, telephone etiquette and organizational skills
- Ability to prioritize and complete tasks accurately in a busy work environment with ambient noise and frequent interruptions
- Demonstrated ability to work effectively in both a team environment & independently
- Willingness to work collaboratively with others
- Proficient keyboarding skills, minimum of 55 words per minute

📌 Client Services Facilitator - Access & Flow (Toronto)
🏢 Holland Bloorview Kids Rehabilitation Hospital
📍 Toronto