About BigGeo:

BigGeo is the Spatial Cloud. We help companies manage and access the world’s spatial data—any size, any slice, any insight—delivered in seconds.

Our platform makes spatial data accessible at any scale so organizations, developers, and AI systems can understand where and when things happen and act with confidence. We are a Calgary-based company moving quickly to define a recent category, with real customers, real infrastructure, and a clear point of view on where the world is going.

The Opportunity

BigGeo is looking for a highly organized, relationship-driven Client Success Manager to own the operational lifecycle of our client relationships—from discovery and qualification through contracting, technical onboarding, commercialization, launch, adoption, and expansion.

You will serve as a central point of coordination for data providers, data buyers, and internal teams across executive leadership, sales, legal, engineering, data ingestion, product, and marketing. This role is ideal for someone who creates clarity in complex environments, follows through relentlessly, and can keep many high-value relationships moving at different stages.

What this role really owns: momentum, organization, and client confidence across BigGeo’s commercial ecosystem. You make sure a promising conversation becomes a successful, scalable relationship.

What You'll Do:

Client Discovery & Relationship Development

- Identify, research, engage, and manage prospective data providers and data buyers.
- Lead and coordinate discovery to understand datasets, geographic coverage, licensing, pricing, technical formats, business objectives, customer use cases, and partnership opportunities.
- Determine how client needs and datasets align with BigGeo’s Spatial Cloud, Marketplace, Data Lab, Datascape, Variants, MCP and AI experiences, and broader commercial strategy.
- Build trusted relationships throughout the client lifecycle and re-engage dormant opportunities when there is a clear path forward.

Pipeline, Project & Executive Coordination

- Own the day-to-day management of a large portfolio of prospective and active clients at different stages.
- Track every relationship from initial contact through discovery, agreements, sample acquisition, ingestion, review, pricing, commercialization, listing, launch, adoption, and ongoing management.
- Maintain clear next steps, owners, deadlines, dependencies, and follow-up dates; identify stalled work and proactively unblock it.
- Coordinate client meetings, technical sessions, data reviews, commercial discussions, and executive conversations; prepare agendas and context, capture decisions, and ensure commitments are completed.

Contracting & Commercial Readiness

- Coordinate client documentation, including MNDAs, DEAs, MMPAs, PPAs, reseller agreements, and related commercial agreements.




- Work between BigGeo leadership and legal teams and external client teams to manage questions, redlines, revisions, approvals, and signatures.
- Track contractual requirements and translate legal and commercial discussions into clear actions before work progresses.
- Facilitate discussions about dataset variants, geographic fractionalization, licensing, pricing, packaging, use cases, and routes to market.

Technical Onboarding, Adoption & Support

- Coordinate collection of samples and production datasets, including formats, schemas, geographic coverage, update frequency, delivery methods, and licensing restrictions.
- Coordinate secure data transfer and S3 delivery with clients and BigGeo technical teams.
- Partner with ingestion, engineering, and product teams to ensure data is received, validated, indexed, reviewed, and prepared for commercial use.
- Troubleshoot onboarding and adoption blockers by bringing together the right client and BigGeo stakeholders, communicating progress, and maintaining confidence.

Commercialization, Growth & Go-to-Market

- Coordinate BigGeo Data Review sessions and prepare clients and internal stakeholders to evaluate how datasets operate within the BigGeo ecosystem.
- Move validated data into Marketplace readiness, launch, and go-to-market activities.
- Support sales conversations by translating buyer requirements into actionable data-sourcing opportunities and obtaining coverage, samples, pricing, and licensing information from providers.
- Collect dataset descriptions, coverage details, documentation, logos, and other assets; coordinate listings, announcements, positioning, and joint promotions with growth and marketing teams.
- Identify opportunities to expand relationships through additional datasets, geographies, use cases, and commercial opportunities.

Cross-Functional Operations & Scalable Processes

- Act as the bridge across clients and BigGeo’s executive, sales, legal, engineering, ingestion, product, and marketing teams.
- Translate external conversations into clear internal tasks, assign or confirm ownership, and escalate material blockers and decisions when needed.
- Maintain complete, accurate client records, including meeting notes, decisions, next steps, owners, deadlines, risks, and relationship history.
- Create and improve SOPs, templates, documentation, and tracking systems for discovery, contracting, onboarding, data reviews, commercialization, launch, adoption, and follow-up.




- Design processes that make BigGeo’s Client Success function scalable and prevent opportunities or responsibilities from falling through the cracks.

What You Bring

- 5+ years of experience in client success, partnerships, business development operations, implementation, project management, sales operations, or a related client-facing role—ideally in SaaS, data, cloud, AI, or another technical environment.
- Exceptional AI skills, organizational skills, and the ability to manage a high-volume portfolio with many stakeholders, dependencies, deadlines, and stages.
- Strong written and verbal communication, including the ability to turn complex conversations into concise decisions, actions, and follow-through.
- Demonstrated ability to build trust with clients while coordinating effectively with technical, legal, commercial, and executive stakeholders.
- Practical understanding of B2B contracting, onboarding, implementation, commercialization, and customer lifecycle management.
- Comfort discussing data formats, schemas, APIs, cloud delivery, licensing, pricing, and technical workflows without needing to be an engineer.
- A process-builder mindset: you notice operational gaps, create practical systems, and improve how work gets done.
- Sound judgment, urgency, attention to detail, and a willingness to take ownership from first conversation through successful outcome.

Nice to Have

- Experience working with geospatial, location, mapping, mobility, demographic, property, environmental, or other large-scale datasets.
- Experience with data marketplaces, partner ecosystems, cloud infrastructure, AI products, or usage-based commercial models.
- Familiarity with CRM, project-management, documentation, and workflow-automation tools.

Why Build at BigGeo

- The problem is real and the category is open. Your work will help shape how the Spatial Cloud reaches the market.
- Your impact is visible. At this stage, the systems and relationships you build become part of BigGeo’s foundation.
- We run on clarity, ownership, and purpose. You will work directly with leaders and specialists across the company.

- The work is challenging and meaningful. You will operate at the intersection of data, AI, infrastructure, and real-world decision-making.
- We are building for longevity—trusted infrastructure that compounds in value over time.

Work Environment

This is an on-site role based at BigGeo’s Calgary office. We believe complex, cross-functional work moves faster when people can collaborate directly, solve problems together, and maintain shared context.

- Competitive compensation and participation in BigGeo’s long-term growth.
- A high-trust environment with meaningful ownership and direct access to decision-makers.
- Opportunities to learn quickly and help define a new technology category.

📌 Client Success Manager (Calgary)
🏢 BigGeo
📍 Calgary