Cultivate client success at SITA in the Client Success Manager role. Enhance customer relationships and lead operations in a global aviation setting. This pivotal role centers on managing substantial customer accounts and ensuring success through strategic initiatives.

As a senior leader, you will report to the Regional Head of Customer Experience, executing tailored strategies that improve satisfaction, retention, and operational performance. Your leadership will harmonize cross-functional efforts to empower customers and achieve business goals. Key Responsibilities:

- Lead and nurture strategic customer relationships
- Execute customer success strategies for growth
- Represent the customer perspective in decision-making
- Conduct business reviews and steering committee meetings
- Analyze performance metrics to identify risks

Requirements:

- 7+ years in Customer Success or Account Management
- Demonstrated success in leading customer programs
- Experience influencing cross-functional teams
- Excellent communication with senior stakeholders
- Solid operational acumen and analytical skills

Maximize client satisfaction and achieve unmatched success within the aviation sector with SITA.

📌 Client Success Manager Role at SITA (Montreal)
🏢 SITA
📍 Montreal