Become a vital part of Insight Global as a Collections and Customer Service Representative. This role emphasizes exceptional communication and financial support within a contact center. Candidates must have reliable call center experience and a talent for making customers feel valued.

You will handle inquiries, educate customers on options, and document all interactions consistently. Meeting compliance and quality standards while fostering a positive customer experience are central to this role. Key Responsibilities:

- Handle customer calls with professionalism and empathy
- Provide efficient resolution for inquiries
- Educate about available financial services
- Maintain accurate customer documentation
- Meet productivity and compliance metrics

Requirements:

- Solid communication skills, both verbal and written
- Experience in a call center preferred
- Capability to manage high call volumes
- Empathetic and calm under pressure
- Attention to detail and multitasking skills

Bring your customer care expertise to Insight Global’s contact center and make a difference.

📌 Collections and Customer Service Agent (Mississauga)
🏢 Insight Global
📍 Mississauga