Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

At Aviva

Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; We have an excellent opportunity in our Global Corporate & Specialty (GCS) Auto claims team.

We are actively recruiting for a Commercial Auto Claims Specialist based out of our Oakville Centre of excellence. Aviva recognizes the importance of being flexible and the benefits of being together, this role will be Hybrid – the best of both worlds. GCS is an exciting and fast-growing area within Aviva where you will manage Auto physical damage claims for Aviva’s largest corporate and program business customers.

We’re looking for someone with Auto claims handling experience that truly embodies a client centered approach to claims handling and problem solving. You will champion the GCS brand by supporting and delivering against our Claims Value proposition which delivers dedicated, tailored claim service to Aviva Canada’s largest commercial Auto risks and programs.

Handle Commercial Auto

Claims across Canada(excluding Quebec) on fleet rated, individually rated, Garage Auto, Non-Owned Auto policies. Deliver a best-in-class claims experience by guiding customers through the claims process by clearly explaining their coverage and the steps required to bring their claim to a timely resolution.



Deliver against customer specific service level agreements captured within account specific claims handling procedures (chance to become dedicated adjusters to key accounts) Set clear expectations with internal and external customers (Brokers & Clients) at the outset.

You will resolve claims within your authority levels, recommend settlement and/or seek assistance from additional internal or external stakeholders as necessary. You will proactively monitor and manage the integrity of data and reserves in accordance with company procedures and policies to ensure adequate financial records; You will on occasion work with external adjusting providers and ensure vendors and TPA’s adhere to company policies and procedures where necessary; You will strive to maintain current knowledge of automobile insurance and relevant regulatory and market changes with the guidance and support of your senior leadership team. Identify and collaborate as a team to improve system conditions that impact the service for our customers, the environment for our people and our financial performance.

You will be exposed to and work closely with a cross functional team across GCS, including Underwriting, Loss Prevention, and our Claims Service Managers.



2+ years of Auto claims handling experience ~ Preferred candidate will have commercial Auto experience with proven competency in standard commercial Auto products and endorsements (i.e.

Garage Auto

Policy, 21B - blanket fleet endorsement) ~ CIP or FCIP designation or be actively working towards your designation(C48 an asset) ~ University degree or College Diploma or equivalent Auto claims experience. ~ A passion for customer service and continual improvement of the customer experience. ~ Experience using claims applications such as ClaimCenter, Mitchell, Five9 ~ French language skills considered an asset; ~ Provincial Adjusting licenses in NB, NFLD & PEI an asset Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity. Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities. Hybrid flexible work model.

Competitive vacation package with the option to purchase 5 extra days off per year. Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion. Corporate wellness programs to support our employees’ physical and mental health.

Aviva

Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.

Aviva

Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment.

📌 Commercial Auto Claims Specialist (Oakville)
🏢 Aviva Canada
📍 Oakville