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Title: Telecommunications Specialist The Telecommunications Billing Specialist – Mobility Services is responsible for the administration, validation, reporting, and optimization of enterprise mobility-related expenses and billing activities. The role ensures billing accuracy, financial accountability, inventory alignment, and cost optimization across corporate wireless services. The incumbent serves as a key liaison between telecommunications carriers, finance teams, business units, and mobility operations teams to manage invoices, resolve billing discrepancies, maintain inventory integrity, support chargeback processes, and deliver reporting that enables The role supports enterprise wireless environments including smartphones, tablets, mobile broadband, and associated service plans.

Mobility Billing Management

Review, validate, and process wireless carrier invoices from multiple providers. Ensure billing aligns with approved contracts, rate plans, service inventories, and corporate policies. Verify charges related to activations, upgrades, suspensions, cancellations, and device replacements.

Identify billing anomalies, duplicate charges, overages, and unauthorized services. Support invoice approval and payment processes in accordance with financial controls. Allocate mobility expenses to the appropriate cost centers and business units.

Perform monthly billing reconciliations and prepare chargeback reports. Assist with budgeting, forecasting, accruals, and spend analysis. Produce regular reporting on mobility spend, trends, usage, and inventory utilization.

Vendor

Management & Billing Dispute Resolution Act as primary point of contact for carrier billing issues. Open and manage billing disputes through resolution.



Support contract compliance reviews and carrier performance monitoring.

Mobility Inventory Reconciliation

Reconcile carrier billing against enterprise mobility inventory records. Cost Optimization & Analysis Monitor wireless consumption, Roaming and spending trends. Contribute to enterprise telecom expense management (TEM) initiatives.

Ensure compliance with mobility policies, financial controls, and audit requirements. Maintain accurate billing documentation and supporting records. Manage inventory and billing audits. Lead in process improvement initiatives that enhance billing accuracy and operational efficiency.

Postsecondary education in Business Administration, Finance, Accounting, Information Technology, Telecommunications, or a related discipline. 5–7 years of telecommunications billing, telecom expense management (TEM), mobility operations, or financial analysis experience. ~ Experience managing enterprise wireless carrier billing. ~ Experience working with telecom providers such as Rogers, Bell, or TELUS. ~ Technical Knowledge Understanding of enterprise wireless services, mobility platforms, and carrier billing structures. Knowledge of mobile devices, wireless plans, roaming services, and telecommunications inventory management. Familiarity with Telecom Expense Management (TEM) platforms.

Knowledge of contract interpretation and vendor invoicing practices. Solid financial and data analysis capabilities.

Advanced Microsoft

Excel skills.

Experience using Power BI or similar reporting tools.



Ability to identify billing discrepancies and cost-saving opportunities. Ability to manage multiple priorities and meet strict billing deadlines. Strong customer service and vendor relationship management skills.

Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans. Upskilling through online courses, cross-functional development opportunities, and tuition assistance.

Competitive

Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.

Community

Engagement - no matter where you choose to work from;

we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Network, Telecom, Telecommunications, Relationship Manager, Equity, Technology, Customer Service, Finance #

📌 Communication Technician (Part Time) (Toronto)
🏢 Scotiabank
📍 Toronto