How do you live in the moment?” The Community Connections Manager reports to the Executive Director and is the welcoming heart of the Home — creating a sense of belonging for every person who enters.

The Community Connections

Manager ensures that residents, families, visitors and team members feel known, valued, and supported through genuine human connections. This role blends a mindful, engaging and compassionate presence with relationship building, relational storytelling and administrative responsibilities. This role is located at the Welcome Hub.

The Community Connections

Manager works closely with the Human Experience Manager, Programs Manager and Employee Experience Specialist (EES) to liven the main floor lounge - helping to celebrate the people, moments, and experiences that make everyday matter. Create a warm, welcoming and inclusive atmosphere for all residents, families, visitors, and team members. Support residents and families with information, guidance and connection, ensuring comfort and trust in their interactions with the Home.

Know each resident and team member and purposefully weave connections between residents and team members, building relationships through daily conversations and authentic engagement. Maintain the front welcome hub and lounge, ensuring the space is inviting, organized, and reflective of home and community life. Collaborate with the Programs Manager on a calendar of social events for main entrance area, including art shows, exhibits and community engagement activities Storytelling & Culture Building Welcoming current team members and facilitating residents moving in Resident and Community Support Services Respond to inquiries by phone or in person with professionalism, empathy and discretion, directing individuals to appropriate supports as needed Provide administrative support, care conference booking, organizing resident transportation, mailing resident billings, liaising with community partners, office supply inventory,



other administrative tasks as assigned Supporting the interdisciplinary team with the resident move‑in process Supporting residents and families to navigate the Home’s services Support residents with access to their Resident Trust Accounts as needed Monitor front entrance to ensure resident safety and awareness of entry/exit activity Participate in daily or weekly team huddles to share resident and/or family feedback Share home’s content of events and special moments with the Communication Team for website and social media posts.

Manages the Optisign content and functionality Assist in the production and distribution of Home communiqués under the direction of the Executive Director Support facilitation of resident/family satisfaction surveys and team member engagement survey Participate in home-wide continuous quality improvement activities. Other duties as assigned and or indicated in Job Task Inventory Diploma in Social Services, Community Development, Communications, or Gerontology Experience in long-term care, senior living, community support, or social services Excellent organizational and administrative skills with attention to detail. Proficiency with Microsoft/Google suites, basic digital photography or media tools.

As a condition of employment, candidates are required to submit documented results of TB testing (within the last six months or within 14 days upon hire) or a chest X-ray (within the last year), as per Public Health requirements, Vaccination requirements are subject to changes as determined by the employer. Competitive wages Employee and Family Assistance Program Support for personal and professional growth As part of our recruitment process, we may use secure, limited AI tools to assist with administrative tasks such as organizing applications or analyzing role alignment. Any personal information collected or processed is handled in accordance with the Personal Information Protection and Electronic Act (PIPEDA) and our internal privacy policies.

📌 Community Connections Manager (Leamington)
🏢 Franklin Gardens Residence
📍 Leamington