Trans World Radio Canada Donor Services Associate TWR Canada is looking for an energetic, enthusiastic Donor Services Associate (DSA) to join our team in a full time (40 hrs/wk) capacity. With a heart to serve others, the DSA is the first point of contact for in-office donors, guests, and volunteers while playing a critical role behind the scenes in managing and strengthening TWR Canada's donor database. The DSA role oversees the day-to-day function and ongoing development of the donor management system, ensuring clean data, productive workflows, and alignment with financial and development reporting.

The DSA will engage with church and individual donors through phone and email, sharing updates, confirming information, praying for donors, and supporting key campaigns throughout the year. This role blends strong technical understanding of nonprofit donor database systems with relational skills, so our constituents feel reassured, valued and partnered with our Christian ministry. Reception and Donor Care Respond to all general inquiries including both telephone calls and emails, directing appropriately Make strategic donor engagement calls to confirm information, share ministry updates, support campaign outreach, and pray with our donors Process with accuracy all incoming donations received by mail, online, phone, or at events using our online fundraising and gift-processing platform and our customer relationship management (CRM) database Pray with donors over the phone at time of gift processing, communicating shared partnership through their generous giving Create, update, and maintain donor profiles and records with precision, ensuring data integrity and confidentiality Run regular quality control reports to ensure data is accurate and current, to flag gaps or issues,



and to implement improvements in coordination with the digital support specialist Reconcile donations with banking information and ensure data alignment between DonorPerfect and QuickBooks in partnership with Finance Database Maintenance, Analysis & Reporting Serve as primary administrator for donor database, ensuring system structure supports our organizational needs.

Identify database issues, propose solutions, and work with digital support to implement enhancements. Maintain key donor and gift database code tables for reporting and to ensure clean integration with our website and financial systems Produce user-friendly reports to facilitate data-driven decision-making Spiritual Alignment Spiritually mature Christian with an evident love for God and people Demonstrated commitment to personal and corporate prayer as a vital part of the ministry culture and decision-making process, including leading and participating in prayer, devotions and spiritual rhythms of the organization Minimum 3-5 years' continuous experience working with donor databases, specifically in a nonprofit or ministry environment Post-secondary education diploma in administration, business, communications, or a related field preferred Proven ability to maintain, improve, and manage donor data systems Strong technical understanding of CRM/donor management platforms (DonorPerfect experience is an asset)



Experience discreetly handling confidential information with knowledge of applicable data privacy law Familiarity with CRA receipting standards considered an asset High accuracy in data entry, reporting and reconciliation Excellent phone and interpersonal skills, to engage donors clearly and warmly Personal Skills Must be resourceful, flexible and able to work independently with minimal supervision Proficiency using the Microsoft 365 Office Suite Chinese language skills would be considered an asset Current clear Criminal Record Check This is a permanent, full-time position (40 hours per week) based in London, Ontario. The role follows core business hours, Monday to Friday, 8:30 am to 5 pm.

Occasional evening or weekend hours may be required for TWR events. The desired start date is as soon as possible. Dental, extended health, life insurance, and an Employee Assistance Program (EAP) available after the probationary period Three weeks of vacation per year, pro-rated based on start date Faith: as TWR Canada is a faith-based organization working primarily with Christians and those promoting the Christian faith, the person who holds this position must possess a sincere and enduring Christian faith that aligns with our organization’s faith statement.

They must be regular attendees of a local Christian community.

A Christian Lifestyle: for similar reasons as above, the individual must have a lifestyle consistent with biblical Christianity. Founded in 1973, TWR Canada's mission is to assist the Church in making disciples of all people by sharing Christ through media around the world. Partnering globally and locally, TWR Canada facilitates, creates and supports Christian programming, discipleship resources, and dedicated missionaries, spreading the message of Jesus Christ through radio broadcasts, digital platforms, and face-to-face engagements.

📌 Community Service Associate (London)
🏢 TWR Canada
📍 London