As a leading Canadian wealth management organization, Richardson Wealth offers the personal touch of a boutique firm while delivering big results.

The Complex

Account & Estate Service Specialist will be highly engaged in supporting Investment Advisors and their teams utilizing their extensive operational knowledge with end-to-end service to assist, create efficiencies and making tasks easier on Complex & Estate Accounts As a trusted partner and resource, act as central point of contact for all types of complex accounts (Trusts, IPPs, Multi-layered Corp) and Estates inquiries. Provide guidance and documentation support on complex and estate account openings with a focus on accuracy and timely response. Responsible as the primary approver to grant effective and expedited approvals following an expert review of all account opening packages for complex and estate accounts.

Collaborate with back office and internal partners (Legal, Compliance), manage and resolve all complex and estate account opening documents not in good order.

Support Richardson

Wealth advisory teams with clear action plans to resolve errors and maintain full ownership and accountability until resolved. Support data and analytics strategy by tracking all daily issues for insights to improve Advisor and client experience. Leverage data insights, raise up trends, areas for improvement and other friction point plans.

Present subject matter information and data in a structured manner to front office and internal stakeholders of varying seniority levels. Accountable for the internal knowledge site for procedures, assistance and important updates. Manage risks by adhering to compliance routines,



processes and controls to protect client and RW Advisors interests.

Advocate, educate and assist RWL teams with using digital capabilities and advocate STP. Participate and support initiatives aimed at improving and enhancing overall RWL service efficiency. In depth knowledge of regulatory requirements (KYC/AML/QI/FATCA/CRS) to review, verify, and validate client documentation and data.

Proven working experience working with account opening in Wealth Management. Strong understanding of opening Complex Account and Estate Accounts. Strong skills working with business applications/technology, including Microsoft Office Suite.

Committed on helping RWL Advisors achieve goals for their clients. Strong prioritization skills that create balance between short- and long-term needs. Proven experience in preparing and presenting materials to a wide range of audiences.

Extensive knowledge of Wealth industry back-office or Operations practices. Post secondary education The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual’s skill, experience, education and training, and the consideration of internal equity. Richardson offers a competitive total rewards package in addition to the base pay, which includes a performance-based incentive plan, comprehensive health & dental benefits, a group RRSP matching plan and paid time off.

From our front office talent to our colleagues behind the scenes, we have one focus: to ensure our people thrive here more than anywhere else. We are happy to meet your individual needs in keeping with the Canadian Charter of Rights and Freedoms and the Accessibility for Ontarians with Disabilities Act.

📌 Complex Account & Estate Service Specialist (Toronto)
🏢 Richardson Wealth
📍 Toronto