Join Concentrix as a Bilingual Program Support Expert, specializing in dealer assistance and claims management. This hourly role is pivotal for maintaining program quality and consistency. In this position, you'll play a key role as a Bilingual Program Support Specialist by managing claims processing while supporting dealer inquiries.

Collaboration with management and cross-functional teams will be essential as you drive program success through proactive engagement and analytical oversight. You will thrive in a quick-paced environment where initiative and attention to detail are paramount. Key Responsibilities:

- Process, escalate, and check Money Back Guarantee claims
- Establish strong relationships with team members and dealers




- Document issues and deliver recommendations to management
- Prepare reports to inform operational decisions
- Resolve issues with judicious problem-solving skills

Requirements:

- Proficiency in English and French, both written and verbal
- Expertise in Microsoft Excel for data reporting
- Experience in customer-focused roles or claims processing
- Independence in task management with strong prioritization
- Ability to adapt to changing business demands

Enhance dealer support initiatives by leveraging your bilingual skills at Concentrix as a Bilingual Program Support Expert.

📌 Concentrix Bilingual Program Support Expert (Toronto)
🏢 Convergys
📍 Toronto