So much more than a customer care centre — hence the fancy name — Aritzia Concierge plays a pivotal role in the experience of our clients, providing engaging service and exceptional selling & styling expertise every day. THE ROLEAs a Bilingual Concierge Advisor, you will:

Deliver world-class client service across all channels including Live Chat, Phone, and Email in French and English Sell clothes and earn client confidence through unparalleled styling expertise* Resolve client inquiries efficiently, ensuring the highest levels of satisfaction* Meet and exceed established performance targetsTHE QUALIFICATIONSThe Bilingual Concierge Advisor has:

The ability to communicate effectively in English (written and verbal) and French (written and verbal) + French as first language is preferred + Certifications in French language proficiency such as DALF C1 (Advanced) or C2 (Proficient) or CEFRL C1 or C2 The passion for providing world-class client service and building long lasting client relationships* An aspirational sense of individual style* The desire to thrive on a high-performance team* The commitment to learn and apply Aritzia’s values and standards* The aptitude for learning and navigating diverse technology systemsRetail, contact centre, customer service or hospitality experience is considered an asset.THE LOGISTICSAs a Bilingual Concierge Advisor, you have:

The ability to start Monday April 13th 2026 The ability to work 30 hours per week for mandatory training in your first two weeks + Training is typically scheduled Monday to Friday from 8 AM - 2 PM PST* The ability to work shifts within our operating hours of 8AM - 9PM PST (including evenings and weekends)



No extended time off from May through July during our peak sales eventsTHE COMPENSATIONThe starting wage for this position is $23/hr.Bilingual Concierge Advisors receive an additional $1 per hour premium on the base wage of $22/hr. recognizing the value of the advanced language skillset.Aritzia’s Everyday Luxury compensation package goes beyond base compensation with endless growth and recognition opportunities through our pay-for-performance philosophy. Our in-house bistro and cafe is a private oasis where employees can enjoy curated, subsidized Everyday Luxury dining.

The SET — Our in-office fitness studio and gym with state-of-the-art equipment, custom-created classes and optional personal training.

Aritzia Virtual

Wellness — Because your health, happiness and safety matter, we provide 24/7 resources to support you in your wellbeing goals, whether they’re physical, mental, social or financial.

They’re also dog friendly. Amenities — Additional amenities include a private parent’s room, shower facilities with elevated complementary conveniences, bike rooms and more.

The Extras — We also offer a multitude of other perks like dry-cleaning, hotel and restaurant discounts, self-care promos and in office medical care.Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic.Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.It’s maximizing your potential in a high-performance culture. It’s elevating your world — and the world of those who love and will love Aritzia.

📌 Concierge Advisor - (Bilingual - English/French Speaking) (Vancouver)
🏢 Aritzia
📍 Vancouver