ADP embauche un consultant en support TLM. Dans ce rôle. En tant que consultant en support TLM, vous êtes responsable de résoudre les questions relatives aux logiciels et au matériel pour les clients qui utilisent les produits de gestion d'heures et présences.

Fournir des solutions pour répondre aux besoins des clients afin d'automatiser la production des calculs d'heures et de présence pour la production de la paie. The TLM Consultant configures and optimizes the Time and Labor Management interfaces and serves as an expert within the Time and Attendance domain.

Ce que vous ferez: Responsabilités Vous collaborerez avec les clients pour vraiment comprendre les défis liés à leurs produits et besoins associés. Vous résoudrez leurs défis tout en construisant une confiance à long terme. Vous êtes un joueur d'équipe qui cherche à comprendre l'entreprise et pose des questions aux autres membres de l'équipe, aux partenaires des ventes et service à la clientèle pour apporter une solution aux demandes des clients.

Vous suivez les meilleures pratiques de gestion des appels pour offrir un service exceptionnel. Vous adhérez à notre modèle de travail hybride 3-2. Vous atteignez les indicateurs d'appels déterminés par l'unité opérationnelle.

Vous résolvez les questions liées aux logiciels et matériels d'heures et présence.

What you can expect on a typical day: Be a true partner You will engage with clients to truly understand their product challenges and related needs; solve such challenges while building long‑term trust.



Be a team player who seeks to understand the business and asks questions to other members of the team, sales, and client service partners to bring resolution to client requests. Follow call handling best practices to deliver exceptional service.

Adhere our 3-2 hybrid work model. Achieve call metrics as determined by business unit.

Resolve

Time and Attendance software and hardware related questions.

TO SUCCEED IN THIS ROLE: Requirements Bilingual : French & English Proven track record for delivering exceptional customer service Aptitude to learn new software applications Fundamental understanding of hardware, networks, routers, switches, IP addresses Basic technical knowledge or experience in a technical field Post‑secondary diploma or equivalent Excellent organization, prioritization skills and robust attention to detail Excellent soft skills Excellent communication (written and verbal) Experience in payroll, benefits, time & attendance is considered an asset Ability to work in a team environment *Quebec candidates: While French is required for Quebec-based roles, use of the English language is also required due to the global nature of the business and the need to interact with ADP's headquarters and international sites.



YOU'LL LOVE WORKING HERE BECAUSE YOU CAN: Focus on your mental health and well‑being. We take care of one another and offer support for your well‑being... Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live. Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner. Create. Innovate. Problem‑solve. Shape the future of work with people you like. Balance work and personal time. Flexibility to integrate work more easily in your everyday life. Go Global. With operations around the world, exciting new networking opportunities abound. Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences. Diversity, Equity, Inclusion &

Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

📌 Consultant (e) en support TLM / Consultant TLM Support (Montreal)
🏢 Fairygodboss
📍 Montreal