Elevate customer experience as the Team Leader for the Experience Center in a Contact Center environment. Drive team performance, coaching, and high-quality service delivery daily. This leadership role demands proven experience directing a team of Contact Center Representatives while ensuring service, quality, and productivity standards are met.

You will provide ongoing coaching, offer feedback, and create a inspiring atmosphere, fostering strong employee engagement and success. Key Responsibilities:

- Lead, coach, and develop a high-performing team
- Monitor team performance and implement improvement plans
- Manage daily operations and workflow for team members
- Collaborate with the Quality team on standards
- Act as the first point of support for escalations

Requirements:

- Minimum five years in a contact center environment
- Proven leadership and coaching experience
- Strong analytical and problem-solving skills
- Sound judgment in sensitive situations
- Insurance or financial services experience preferred

Lead a dedicated team to enhance customer service at the Experience Center.

📌 Contact Center Team Leader Position (Toronto)
🏢 Foresters
📍 Toronto