We’re building a relationship-oriented bank for the modern world. You’ll be joining CIBC’s Client Account Management Department as a Credit Counsellor, and making a real difference for our clients. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

Kindly note, this position will begin on site at 400 Burrard Street, Vancouver for a minimum 60 day period. In the event you are provided the chance to work from home, the following requirements are mandatory for our Agent@Home program. CIBC has embarked on an Agent@Home remote work program and all employees may be given the opportunity to work from home after an initial training and assessment period of at least 60 days.

Ability to work independently as an Agent @ Home with a secure workspace, in a room or office with a door that closes it off from noises and distractions.

Wired

Internet connection, capable of continuously supporting excellent call quality and high-speed response rate (Internet connection must be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps). Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service.

Our Contact

Centre is open Monday to Friday from 7:00 AM to 8:00 PM PDT and Saturday from 8:00 AM to 4:00 PM PDT. This is a full-time permanent position and a shift-oriented role and we’d like you to be flexible between these hours, which include evenings and weekends. Client engagement - Speak with clients to understand their priorities, advise them on solutions, and provide a forward-looking financial plan.

Use your knowledge of cash management, credit,



investment and wealth protection to help clients meet their goals. Problem solving - act effectively by knowing how to obtain information required and use one’s network to identify and solve for a problem or need.

Performance

Metrics - you can thrive in an environment that rewards performance through regular key metrics reporting and coaching.

Multitasking

Efficiency - Demonstrate ability to efficiently capture accurate information across multiple systems while engaging with clients. Maintain effective communication and ensure seamless service delivery in a fast-paced environment. You find meaning in relationships, and surround yourself with a diverse network of partners.

Competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process. Collections Management Customer Education Customer Service Debt Collection Litigation At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them.

Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 48,000 employees help our clients achieve their financial goals, because what matters to our clients matters to us. #

📌 Contact Centre Representative (Credit Counsellor, Client Account Management) (Vancouver)
🏢 Canadian Imperial Bank of Commerce
📍 Vancouver