SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. At SharkNinja, we’re building an AI-native culture. Alors que nous continuons à croître, nous sommes ravis d’ajouter un analyste de la gestion des Coordonateur des Opérations à notre équipe.

Le Coordonnateur des Opérations sera chargé d’aider à tous les aspects du processus de gestion des commandes de SharkNinja, de fournir un service à la clientèle à nos détaillants et aux parties prenantes internes, ainsi que d’effectuer des tâches administratives générales. Le Coordonnateur des Opérations est un membre précieux de l’équipe qui surpasse les normes de service à la clientèle et propose des solutions et des idées d’amélioration. Vérifier les disponibilités des stocks.

S’occuper de la logistique : acheminer les commandes via EDI ou sur les portails des détaillants. Utiliser des outils d’IA pour valider les données, détecter les anomalies et améliorer la qualité des commandes. Contribuer à l’amélioration continue en adoptant de nouveaux outils et technologies.

Compétences en Excel de niveau intermédiaire. Solides compétences en matière de résolution de problèmes et d’analyse. Solides compétences en communication, tant à l’oral qu’à l’écrit (français et anglais).

Doit être en mesure de communiquer efficacement en anglais et en français. Un diplôme universitaire, de préférence en commerce ~2 ans ou plus d’expérience dans un rôle de service à la clientèle ou de gestion des comptes ~En tant qu’entreprise citoyenne, apprenez et soutenez la stratégie diversité, équité et inclusion de SharkNinja prenez le temps d’en apprendre davantage sur les différentes cultures, races,



religions et origines représentées par vos collègues VOTRE RÔLE DANS LA DIRECTION DE NOS FACTEURS DE SUCCÈS ET DE REPRÉSENTER NOTRE ÉTAT D’ESPRIT UNIQUE As we continue to grow, we are excited to add an Operations Coordinator to our team. The incumbent will be responsible for assisting with all aspects of SharkNinja’s order management process, providing customer service to our retailers and internal stakeholders, working with 3PLs and transport carriers, as well as performing general administrative tasks.

The Operations

Coordinator will focus primarily on the accurate processing of customer orders for SharkNinja’s major retailers in meeting and exceeding defined objectives in support of Retail Execution Lifecycle and Perfect Order Execution.

The Operations

Coordinator is a valuable member of the team who exceeds customer service standards and brings forward issues and ideas for improvement.

The Operations

Coordinator is an advocate for the customer and customer experience. Process all orders to send to the distribution facility. Verify inventory availabilities.

Deal with logistics: routing orders via EDI or Retailer portals. Pro-actively open-order files by account indicating current routing issues & actions/EDC dates. Assist in the review and research of all disputes rejected claims to determine next steps.

Use AI-assisted tools to support order validation, issue identification, and data accuracy (e.g., Identify opportunities to streamline repetitive administrative and operational tasks through automation and AI-enabled tools.



Contribute to continuous improvement initiatives by adopting new technologies that enhance efficiency and decision-making.

Intermediate

Excel skills. 2+ years of experience in customer service or account management. ~Exposure to AI tools, automation, or data-enhanced workflows is considered an asset. As a corporate citizen, learn and support SharkNinja’s Diversity, Equity & Inclusion strategy.

Explore

SharkNinja’s Employee Resource Groups or volunteer to serve on committees that organize diversity-related events and activities. Participate in employee engagement surveys and respond as openly and honestly as possible. The Company offers the following advantages for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, RRSP retirement plan with matching, employee stock purchase program, life insurance, AD&D;, short-term disability insurance, long-term disability insurance, generous paid time off, company holidays, free clinical mental health support, EAP, tuition reimbursement, wellness reimbursement, product discounts, referral bonus program, and more. 39,000—$78,700 CAD If you thrive on breaking out of your swim lane, you’ll be right at home.

We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what’s possible. When you join, you’re not just part of a company—you’re part of an outrageously extraordinary community.

We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law.

📌 Coordonnateur(trice) des opérations // Operations Coordinator (Montreal)
🏢 SharkNinja
📍 Montreal