Hybrid means we are flexible on where you work during the week. You will be required to come into the office for a minimum amount of time and certain requirements will need to be in place – read more to find out.

The Scotiabank Customer Contact

Centre team is at the heart of our operations.

Our Canadian Banking Contact

Centres (CBCCs) are based out of six locations in Canada, Mexico, Colombia, and Dominican Republic. Together, we make a difference by harnessing the limitless potential that diversity offers. At CBCC, you’ll have the opportunity to build a unique career with an inclusive, award-winning workplace that delivers superior customer experiences.

You’ll be part of a team that is leading the future of banking. From day one on the job, you’ll enjoy a comprehensive suite of customizable benefits, including an Incentive Plan, Pension, Employee Share Ownership and Group RSPs, as well as employee banking privileges, wellness programs, and employee discount programs. You’ll use the knowledge of our products and services to lead interactions with our Canadian Banking customers to offer them valuable advice.

Take Inbound phone calls, from our customer and branches, to provide useful information and ensure customers are satisfied with our products and services. Excel at identifying customer banking needs, providing customized solutions by using accessible resources, navigating through multiple systems. Respond to complaints and walking customers through basic troubleshooting or set up processes.

You’re passionate about customer service and have experience in customer-focused roles Your self-directed, performance-oriented approach will allow you to resolve immediate customer enquiries, while your natural curiosity and focus on improving things will lead you to identify new opportunities to maximize the customer experience. You know your way around a computer and can easily multitask between numerous internal platforms,



while dealing directly with your customers. You have a high school diploma (or a recognized equivalent) You’re comfortable connecting with customers over the telephone to make the customer experience uniquely personal and champion the Scotiabank brand.

Employee banking fees privileges Pre-assigned allotted personal days to help with personal and cultural commitments. Opportunities for long term savings (employee share program, RRSPs, pension) Access to thousands of internal learning courses Hiring & Training Details Our Customer Contact Centre is located at 1870 Alta Vista Drive, Ottawa, ON, K1G 6R7 Position Status: Full-time (37.5 hours) Training & Work Shift Details Must be available to attend training for a total for 11 weeks.

Work Schedules & Shifts: We are seeking flexibility from candidates, as work schedules can be anytime within our hours of operation. Currently, we are seeking candidates available for shifts between the hours of 6am-12am (EST) plus weekend availability Regular, ongoing work schedules will be finalized with current employees approximately 4 weeks before the end of training. Join a team that will help you Discover Your Potential. #Scotiabank is a leading bank in the Americas.

Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

📌 Customer Care Advisor, Bilingual (French/English) (Client Experience Center) Ottawa - August 2026 1
🏢 Scotiabank
📍 Ottawa