Customer Care Representative (Bilingual) Waste Solutions Canada is one of the largest independent management companies for waste and recycling services in Canada. We are a leader in innovative smart waste technology and value-added solutions from coast to coast. As we continue our growth trajectory, we are seeking a dynamic, passionate, and driven individual to join our Sales team as a Customer Care Representative .
Shifts The Customer Care
Representative will carry the responsibility ensuring exceptional interactions between vendors and clients. Reporting to the CX Manager, their primary responsibility is to serve as a liaison, providing first-class support in responding to email, calls and chat requests.
The Customer Care
Representative's key responsibilities include scheduling services, problem-solving, and coordinating temporary services, all while ensuring that every customer touchpoint is thoroughly documented in our custom CRM system. Respond promptly and professionally to client and vendor inquiries via phone, email, or chat. Provide accurate information regarding services and policies.
Resolve customer complaints and issues efficiently and effectively.
Receive incoming service requests and ensure services are booked with vendor Monitor the progress of service calls and provide updates to clients as needed. Maintain accurate records of client interactions in CRM.
Update schedules, services and other information in CRM as acquired. Assist with administrative tasks such as data entry and processing paperwork as needed. Provide feedback to management on process improvements and customer service enhancements. 3+ years in Customer Care or related role ~ Proficiency in Microsoft Office (Word, Excel & Outlook) ~ Proven ability to problem solve, troubleshoot & deliver on client-focused solutions to meet customer needs. ~ Employee Assistance Program (EAP) Waste Solutions Canada is an equal chance employer and will make accommodations available to applicants with disabilities upon request and throughout the entire recruitment process.
We use AI tools to enhance our recruitment process, helping us identify qualified candidates efficiently and fairly.