Become a key support contact for clients at AssetWorks GPS in Calgary. This full-time role centers on troubleshooting GPS issues and enhancing customer satisfaction post-deployment. As a Customer Care Support Analyst, you will maintain relationships with clients across Canada and the United States.

Your role involves resolving support requests, managing software and hardware updates, and collaborating with the Skilled Services team. This in-person position requires strong communication and analytical skills to ensure clients receive maximum value from their fleet management solutions. Key Responsibilities:

- Triage and resolve GPS hardware and software issues
- Support client onboarding with the AWGPS platform
- Escalate product issues to the development team
- Conduct remote troubleshooting with in-house tools
- Maintain Knowledge Base articles and support documentation

Requirements:

- Degree or diploma in Information Technology or Engineering
- Customer service experience is essential
- Excellent communication and analytical skills
- Ability to multi-task and work under pressure
- Fleet experience or SQL knowledge is a plus

Elevate your career by providing exceptional support and problem-solving for AssetWorks GPS clients.

📌 Customer Care Support Analyst Calgary
🏢 Incognito Software Systems
📍 Calgary