About Sunwing Vacations Group
Sunwing Vacations Group is home to North America’s largest vacation brands, comprised of the leading Canadian leisure tour operators Sunwing Vacations and WestJet Vacations, along with the growing United States based tour operator Vacation Express, together with the Group’s own travel retail businesses SellOffVacations.com and Luxe Destination Weddings. Our culture is driven by our EPIC Values (entrepreneurial, passionate, innovative, and customer‑centric) and our teams work together to deliver our purpose “passionate people making vacation dreams come true”.
Position Overview
Under Sunwing Vacations, we are looking for a Bilingual Claims Specialist to join us in making vacation dreams come true. As the Bilingual Claims Specialist, you will be responsible for responding to and representing Sunwing Vacations Group’s interest in small claims (and equivalent) court actions and assisting with larger files in concert with a Sunwing lawyer. The position will report to the Claims & Compliance Director, and will be located in Laval, Quebec.
Key Responsibilities
- Respond to Court Actions in writing and in person where appropriate for Sunwing Vacations Group.
- Liaise with various internal departments and third‑party travel suppliers to research Court Actions in preparation to file responses with the Court.
- Attend court/tribunals/mediations as Sunwing Vacations Group’s representative and advocate for Court Actions.
Assist in‑house lawyers and external lawyers with larger claims.
- Identify trends in Actions and communicate recommendations for changes/enhancements within the broader Sunwing Vacations Group.
- Keep up to date on all Sunwing Vacations Group guest‑facing policies and procedures.
Required Qualifications
- A university or college degree in a related field.
- 3–5 years of work‑related experience.
- TICO certification and knowledge of APPR, OPC requirements, seller‑of‑travel obligations, and the legal system are assets.
Benefits
- Hybrid Work Opportunities
- Great travel perks
- Goodlife Corporate Discount
- Growth opportunities
- Free parking
- Open concept, collaborative workspace
- Opportunity to give back through our social responsibility initiatives
Diversity, Equity & Inclusion
We are committed to employment equity and to fostering an inclusive, accessible setting. We partner with White Ribbon to support a survivor‑centric, trauma‑informed policy and educational programs across all divisions. Our approach supports holistic well‑being and learning and development for leadership and personal growth. We welcome applications from everyone and will accommodate all applicants throughout the hiring process. If you are an individual who requires accommodation to apply to this position, please email
[email protected].
📌 Customer Compliance - Bilingual Claims Specialist (Laval)
🏢 Sunwing
📍 Laval