Transform customer service experiences at Alberta Blue Cross as a Journey Management Specialist. This role emphasizes cooperative problem-solving to enhance service journey outcomes.

Alberta Blue

Cross® is hiring a Journey Management Specialist focused on enriching customer experience through data insights and effective journey strategies. Your expertise will drive the creation of journey maps and improvement initiatives across service areas. Maintain current customer journey maps and service strategies

- Analyze customer feedback for actionable insights
- Facilitate workshops to drive service design improvements
- Assist teams in adopting journey management practices Degree in business, design, or related fields
- 3-5 years in service design or customer journey roles
- Experience with journey-related tools and data analysis
- Elevate customer service effectiveness at Alberta Blue Cross® through strategic journey management insights.

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📌 Customer Experience Journey Specialist Alberta Blue Cross (Edmonton)
🏢 Abc Benefits
📍 Edmonton