Elevate customer satisfaction at TD in Revelstoke, British Columbia, as a Customer Experience Manager. Lead a dedicated team to enhance service quality and resolve complaints effectively. As a Customer Experience Manager II, you will take the reins of the customer service team in a tier 4 branch.

Your role includes coaching frontline colleagues, ensuring professional customer interactions, and supervising effective complaint resolution strategies. You'll also lead efforts to maintain a welcoming atmosphere and ensure compliance with regulatory standards. Key Responsibilities:

- Lead the customer service team to excellence
- Coach colleagues on effective complaint resolution
- Maintain an inviting branch setting
- Execute branch objectives and advice delivery
- Oversee daily branch administrative duties

Requirements:

- Undergraduate degree or 3+ years of relevant experience
- Proficiency in customer service and complaint management
- Strong leadership and coaching skills
- Ability to monitor and prioritize workflows
- Familiarity with banking products and services

Support TD's commitment to exceptional client experiences through leadership in customer service and engagement.

📌 Customer Experience Manager at TD (Revelstoke)
🏢 The Toronto-Dominion Bank (Canada)
📍 Revelstoke