Become a Payment Solutions Advisor at Propel, focusing on delivering outstanding customer experiences in a fintech setting. This role entails engaging with customers through high-volume inquiries and resolving credit access challenges. At Propel, you will play a crucial part in answering client questions and enhancing account management strategies.

You’ll utilize various platforms for data verification while embodying a strong work ethic and customer-service orientation. Your detail-oriented nature, along with excellent communication abilities, will help foster trust, especially if you speak Spanish, enhancing client interactions. Key Responsibilities:

- Handle customer inquiries via diverse communication methods
- Investigate issues using multiple online applications




- Guide customers with care regarding their accounts
- Build lasting customer relationships to promote services
- Conduct follow-ups to ensure comprehensive service

Requirements:

- Passion for providing exceptional customer service
- Ability to manage high call volumes professionally
- Solid communication skills; Spanish fluency is a plus
- Detail-oriented with a focus on results
- Previous experience in call-center or collections is advantageous

Help reshape financial accessibility for underserved communities with Propel.

📌 Customer Experience Payment Solutions Agent (Toronto)
🏢 Propel Holdings
📍 Toronto