Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably.

Customer First: We prioritize customer satisfaction in every decision.

High Quality: True quality means premium materials and rigorous production standards you can feel good about.

Always a Better Deal: Innovation and transparency ensure value for both customers and partners.

Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages. At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices.

As a Customer Experience Associate, you’ll be the human heartbeat behind the Quince brand. You’ll represent Quince across chat, email, phone, and social channels — balancing grace, precision, and care in every interaction. You’ll make each conversation an extension of our promise: thoughtful service, timeless quality, and lasting customer relationships built on trust.

This position requires you to work from our Toronto office weekly. Own the full customer experience. Take responsibility for each interaction from start to finish — ensuring every customer feels seen, cared for, and confident in their purchase.

Deliver exceptional, brand‑aligned service across chat, email, phone, and social channels. When something doesn’t go as planned, you’ll handle it gracefully — finding solutions that feel fair, human, and true to the Quince experience — with the goal of turning every resolution into a reason for the customer to shop with Quince again. Navigate our service platforms smoothly,



using available resources to find answers quickly and keep customers informed — without losing the human touch.

When you see recurring questions, friction points, or opportunities to make things easier, raise them — every voice helps us improve. Learn our materials, fits, and care details inside and out so you can guide customers with confidence and authenticity. During busy moments or when things shift suddenly, you’ll steady the experience with transparent communication and genuine care.

You excel across four core areas: Customer Experience — Customers feel heard and confident in your solutions. You build trust through genuine empathy and solid product knowledge. Efficiency — You work at pace while maintaining quality. You own the quality of what you communicate and continuously expand your product expertise.

Digital

Intelligence (AI-Ready Mindset) - Comfortably adopts new tools; uses technology to enhance service quality and insight. Curious, data-aware and adaptable protects brand integrity while keeping the customer relationship intact. Anticipates customer needs, communicates proactively and follows through completely. Represents the Quince brand with warmth, polish, and authenticity - turning service into loyalty. Quickly absorves new products, tools, and policies while maintaining consistency and calm.

Leadership Tracks: Senior Associate → Team Lead → CX Manager Enablement Tracks:



Quality & Training or Workforce Management Purpose with Impact: Your work directly shapes customer loyalty and repeat business.

A Brand to Believe In: Beautiful products, transparent pricing, and customers who love them. High School diploma or GED Minimum 2 years of customer service experience Proven ability to build relationships and resolve issues effectively in a remote environment while communicating clearly and professionally Candidates will work onsite in our Toronto office 24 CAD/hour with tenure based increases ~ Up to $1,300 CAD/month performance bonus ~3-week paid training and onboarding ~ Hospital coverage, Paramedical, Dental, Vision & Prescription, Virtual Healthcare, Life and Disability, 401K and more. All posted ranges are reflective of base salary and may vary depending upon experience level and location.

Bonus and equity may also be provided for eligible roles.

Pay Range: $24 CAD - $24 CAD You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike. Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Quince is committed to providing reasonable accommodations to qualified individuals with disabilities.

Quince will conduct background checks in compliance with applicable federal, state, and local laws. #

📌 Customer Experience Representative Web Services (Toronto)
🏢 Quince
📍 Toronto