GM Financial is the wholly owned captive finance subsidiary of General Motors. We are a global provider of auto finance solutions.

We offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses. We are a global provider of auto finance solutions.

We offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses. Our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging.

This position will be posted until filled. About the role-This role is responsible for providing end-to-end customer and account support throughout the lease lifecycle. The position works closely with internal teams, dealers, and customers to resolve account issues, process administrative requests, support lease assumption and remarketing activities, and ensure all transactions are completed accurately and in compliance with company policies and regulatory requirements.

Generate and approve customer correspondence and coordinate delivery via email and certified mail. Manage customer requests including refunds, title/lien releases, debt validation, and account updates. Support off-lease and remarketing processes to ensure accurate account finalization.

Collaborate with internal departments to resolve account issues and identify process improvements. Process lease assumptions, credit applications, and customer/dealer account maintenance activities. Respond to customer and departmental inquiries while providing a high level of customer service.





Ensure adherence to company policies, procedures, and federal and provincial regulatory requirements. Fluent in English and French Strong verbal and written communication skills in English and French Knowledge of financial services or banking customer service systems Knowledge of GM Financials core business functions, policies and procedures Knowledge of Microsoft Office applications Knowledge of the end of lease process, center business functions, policies, and procedures Working knowledge of computers and the ability to follow Provincial and Federal guidelines Ability to make sound business decisions based on accurate analysis of information Excellent customer service skills Self-motivated and able to work with minimal supervision while actively participating in a team environment Accurate data entry, proofreading and typing skills Ability to operate standard office equipment such as fax machines, copiers, etc.

Education & Work Experience Bachelors Preferred Experience in customer service or an office environment required Microsoft Copilot) to support daily work Familiarity with AI assisted research, summarization, and content generation Understanding of responsible AI use, including ethics and data protection Excellent Health, Vision and Dental Perks.

Generous Paid Time

Off (personal, vacation, sick, paid holidays) Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. This posting is for a vacancy. At GM Financial, we strive for transparency in all aspects of our business, including pay equity.

This role is eligible to participate in a performance-based incentive plan. Full time employees are eligible to participate in health benefits after 30 days of employment. #

📌 Customer Experience Support Specialist Bilingual-CDN (Toronto)
🏢 GM Financial
📍 Toronto